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Customer Experience Manager - French Speaking

CloudflareHybridCustomer Renewals
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Salary
€50K - €69K EUR
Job type
Full-time
Posted
17 Jul 2026
Status
Open · checked 7d ago

About this role

Role Overview

The Customer Experience Manager - French Speaking is a hybrid position based in Lisbon, Portugal, focused on guiding the post-sale customer journey, retention, and contract renewals. This role suits a professional with a background in customer success or sales who wants to drive commercial outcomes using modern AI tools and technology.

Key Responsibilities

Manage the entire post-sale customer lifecycle, beginning with onboarding and extending through long-term retention, account growth, and contract renewals.
Act as a trusted business advisor to help customers successfully adopt products and services to achieve their strategic goals.
Collaborate with account teams to plan and execute long-term success plans specifically designed for major clients.
Lead and participate in crucial customer touchpoints, including Business Value Justification meetings, Executive Business Reviews, and renewal discussions.
Take commercial ownership of a designated book of business by maintaining accurate weekly forecasts and negotiating contract renewals.
Partner cross-functionally with product, engineering, support, and marketing teams to resolve client issues and deliver constructive feature requests.
Embed AI-driven optimization into daily tasks, utilizing generative AI, data analysis, and workflow automation to accelerate outcomes and uncover upsell opportunities.

Requirements

Minimum of 3 years of professional experience working in Customer Success, Account Management, Inside Sales, or Field Sales.
Fluency in French, alongside proficiency in either Spanish or Italian.
2 or more years of industry experience, preferably within the cloud security or performance sectors.
Completion of a Bachelor's degree and/or acquisition of other professional qualifications.
Demonstrated commercial sales experience encompassing negotiation and deal closure.
Solid understanding of computer networking, the mechanics of the internet, and network security concepts.
Ability to prioritize competing portfolio demands and align internal resources with high-impact goals.

Nice to Have

Experience in the cloud security and/or performance industries.
Background or strong knowledge in network security.

Skills and Tools

Mastery of Large Language Models (LLMs) to draft renewal communications and synthesize review data.
Proficiency in AI analytics tools to parse customer usage metrics and spot up-sell opportunities.
Workflow automation skills to synchronize CRM data, manage weekly forecasts, and trigger lifecycle alerts.
Value-driven sales expertise and SaaS retention strategies.
Creative problem-solving abilities to secure win-win resolutions.

Salary and Benefits

Estimated annual salary ranges between €50,000 and €69,000 for hires based in Portugal, inclusive of time exemption and applicable collective bargaining agreements.
Eligibility to earn incentive compensation under the Cloudflare Sales Compensation Plan, which is included in the estimated annual salary range.
Eligibility to participate in the Cloudflare equity plan.

About the Company

Cloudflare operates one of the largest global networks powering millions of websites and internet properties, protecting and accelerating applications without requiring additional hardware or software. Named to Entrepreneur Magazine’s Top Company Cultures list and recognized among Fast Company’s World’s Most Innovative Companies, Cloudflare maintains a mission to help build a better Internet. The company supports initiatives like Project Galileo and the Athenian Project to safeguard journalism, civil society, and local government election websites at no cost, alongside operating the privacy-focused 1.1.1.1 public DNS resolver.

How to Apply

Candidates interested in this position should visit the official Cloudflare careers page to submit an application.

Questions candidates ask

Where is this job located?

This position is hybrid and based in Lisbon, Portugal.

What language skills are required?

Fluency in French is required, along with fluency in either Spanish or Italian.

What is the expected salary range for this role?

For hires based in Portugal, the estimated annual salary is between €50,000 and €69,000, which includes on-target incentive compensation under the Sales Compensation Plan.

How many years of experience are required?

Applicants must have a minimum of 3 years of experience in Customer Success, Account Management, Inside Sales, or Field Sales.

Is remote work available?

This is a hybrid role based out of Lisbon, Portugal, and may require attendance at in-person interviews or office hubs during the process.

Ready to apply?

The application is on the official Cloudflare careers page.

Apply on company site