About this role
Guiding enterprise clients through pre-sales technical validation, deployment architecture, and full lifecycle expansion forms the core daily focus for this Customer Engineer. Operating within the go-to-market organization, the incoming professional bridges technical strategy and business value by leading discovery, designing structured migration blueprints, and addressing complex security compliance questions. The team values builders who leverage AI-augmented workflows to eliminate administrative toil, enabling a greater focus on high-value architectural design and measurable business outcomes.
Positioned in Dubai, the role requires fluent communication in both English and Turkish to support regional enterprise clients effectively. Successful candidates bring a consultative approach combined with deep technical breadth across internet fundamentals, security, performance, or developer tooling. Anyone who thrives in a quota-carrying technical environment without waiting for a polished roadmap will find a strong cultural alignment here.
What you will do
- Partner closely with Account Executives to lead technical deep-dive discovery, capture business requirements, and map complex customer infrastructure to tailored architectures.
- Define, scope, and manage technical evaluation plans for Proof of Concepts while addressing complex objections during the sales cycle.
- Provide ongoing oversight to technical onboarding, designing structured migration blueprints and acting as the lead consultant for customer engineering teams.
- Carry a variable quota tied directly to new business acquisition, platform adoption, and account expansion.
- Lead technical Quarterly Business Reviews to translate platform capabilities into measurable return on investment for C-level executives.
- Leverage AI agents and Large Language Models to automate routine tasks such as RFP responses, sandbox provisioning, and documentation.
- Collaborate with the Enablement Team to design and document technical resources, Standard Operating Procedures, and architectural best practices.
What you need
- Fluency in English and Turkish, both written and spoken.
- Demonstrated experience in a customer-facing technical role such as Solutions Engineering, Customer Engineering, Professional Services, or Sales Engineering.
- Strong architectural mindset with the ability to white-board, design, and articulate complex enterprise network and security systems.
- Proven track record of operating in a quota-carrying or revenue-aligned commercial environment with an understanding of SaaS metrics.
- Exceptional presentation and stakeholder management skills suitable for bridging technical implementation details with C-suite strategy.
- Technical depth in at least four specified domains including internet fundamentals, security, performance, AI proficiency, coding or scripting, and developer platform fluency.
Skills and tech stack
Questions candidates ask
Where is this role located?
The available location for this position is Dubai, UAE, with hybrid work arrangements.
What languages are required for the role?
Candidates must possess fluency in both English and Turkish, covering both written and spoken communication.
What is the primary focus of the daily work?
The Customer Engineer drives the technical go-to-market strategy, acting as a trusted advisor and primary architect guiding enterprise clients from pre-sales validation through onboarding and expansion.