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Customer Engineer, Korea

CloudflareHybridSolution Engineering
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Salary
Not listed
Job type
Full-time
Posted
25 Aug 2026
Status
Open · checked 7d ago

About this role

The Customer Engineer position at Cloudflare based in Seoul, South Korea is a quota-carrying technical role that drives go-to-market strategies and guides enterprise clients through their entire lifecycle. This opportunity suits an experienced technologist with a passion for AI-driven workflows and cloud architecture who wants to help build a better Internet.

Role Overview

Operating within the go-to-market organization, this hybrid role serves as a trusted technical advisor and the primary architect of the customer journey. The professional bridges technical strategy with business value, guiding clients from initial pre-sales technical validation through onboarding, deployment architecture, and full lifecycle expansion. By leveraging AI-augmented workflows, the engineer eliminates administrative tasks to concentrate on high-value architectural designs and measurable business outcomes.

Key Responsibilities

Partner with Account Executives to lead technical discovery, map complex customer infrastructure, and define success criteria for Proof of Concepts and Technical Validations.
Provide oversight during technical onboarding and implementation while designing structured migration blueprints for DNS, Zero Trust rollouts, and WAF tuning.
Carry a variable quota tied to new business acquisition, account growth, platform adoption, and identifying cross-sell or up-sell opportunities based on usage data.
Act as a trusted technical advisor, leading technical Quarterly Business Reviews to translate platform capabilities into return on investment for executive stakeholders.
Utilize AI agents, Large Language Models, and internal platforms to automate routine tasks like RFP responses, sandbox provisioning, and telemetry monitoring.
Collaborate with the Enablement Team to design and document standard operating procedures and technical guides for internal teams and customers.

Requirements

Background in a customer-facing technical role such as Solutions Engineering, Customer Engineering, Professional Services, Sales Engineering, or Technical Account Management.
Ability to whiteboard, design, and articulate complex enterprise network and security architectures clearly.
Exceptional communication skills capable of translating technical concepts into business outcomes for both engineers and C-level executives.
Proven track record in a quota-carrying or revenue-aligned environment with a strong understanding of SaaS metrics and enterprise sales cycles.
Technical depth in at least four specific domains, including Internet fundamentals, security, performance, AI proficiency, coding or scripting, and developer platform fluency.
Degree in Computer Science, Engineering, or a related field.

Nice to Have

Track record of creating and delivering technical enablement resources like workshops, code samples, or documentation.
Experience with LLM orchestration, Retrieval-Augmented Generation architectures, and model-access controls.
Understanding of regulatory requirements including PCI DSS, HIPAA, and SOC 2.
Background coming from hyperscalers, digital natives, distributed systems environments, or startups.

Skills and Tools

Python
JavaScript
Large Language Models (LLMs)
Retrieval-Augmented Generation (RAG)
Terraform

About the Company

Cloudflare runs one of the world's largest networks powering millions of internet properties, protecting and accelerating applications without adding hardware or changing code. Recognized for its innovative culture, the company is dedicated to protecting the free and open internet through initiatives like Project Galileo, the Athenian Project, and the privacy-focused 1.1.1.1 public DNS resolver. Cloudflare values curiosity over bureaucracy and champions the use of AI as a partner in solving complex problems.

How to Apply

Candidates should visit the official Cloudflare careers page to submit an application for this hybrid opportunity located in Seoul, South Korea.

Skills and tech stack

PythonJavaScriptLLMRAGTerraform

Questions candidates ask

What is the primary function of the Customer Engineer?

The Customer Engineer drives the technical go-to-market strategy, acting as a trusted technical advisor and primary architect guiding enterprise clients from pre-sales validation through onboarding and full lifecycle expansion.

Where is this position located?

The position is available on a hybrid basis with a location in Seoul, South Korea.

Does this role involve sales or quotas?

Yes, this is a quota-carrying technologist role tied directly to new business acquisition, ongoing account growth, platform adoption, and revenue retention.

What technical skills and tools are mentioned for the role?

Mentioned technical skills and tools include Python, JavaScript, LLMs, RAG, and Terraform.

What travel is expected for this role?

The role may require travel up to 20% to 50% for customer meetings, conferences, industry events, and in-person team collaboration.

Ready to apply?

The application is on the official Cloudflare careers page.

Apply on company site