About this role
The Customer Engineer, APAC Market role at Aircall in Sydney involves leading technical onboarding, adoption, and success journeys for clients across the region. This customer-facing position suits an experienced technical professional who can bridge complex software solutions with measurable business outcomes.
Role Overview
Customer Engineers serve as the primary technical drivers of customer success at Aircall. This position requires managing the complete onboarding, activation, and technical adoption lifecycle for clients in the APAC market. Professionals in this role ensure that purchasers extract maximum value from the platform by combining deep product knowledge with structured project management and commercial awareness. Candidates must possess the legal right to work in Australia to be considered for this Sydney-based opening.
Key Responsibilities
Requirements
Skills and Tools
About the Company
As a unicorn AI-powered customer communications platform, Aircall connects voice, SMS, WhatsApp, and AI into one workspace used by over 22,000 companies worldwide. Headquartered in Paris with a North American hub in Seattle and global offices including Sydney, the organization operates in a fast-paced environment driven by rapid product innovation and team collaboration. Aircall values diversity, equity, and inclusion, maintaining a multicultural environment that fosters active inclusion and equal opportunity.
How to Apply
Interested candidates should submit their application directly on the official Aircall careers page.
Questions candidates ask
Where is this job located?
This position is based out of Aircall's Sydney office.
What level of experience is required?
Candidates should have 4 to 8 years or more of experience in a customer-facing technical role.
Are there any specific residency or visa requirements?
Yes, candidates must have the legal right to work in Australia to be considered.
What are the primary responsibilities of the Customer Engineer?
The role focuses on leading technical onboarding, driving product adoption, monitoring customer health, overseeing add-on activations, and collaborating with account managers on renewals.
What technical skills are necessary for this role?
Applicants need deep understanding of SaaS architectures, APIs, web-hooks, integrations, cloud environments, and the ability to configure customer software stacks.
The application is on the official Aircall.io, Inc. careers page.
Apply on company site