Aircall.io is seeking a Creative Director to join the New York office and shape the distinct brand platform for an AI-powered customer communications platform. This role suits an experienced creative leader with a background in B2B SaaS who can combine hands-on creative execution with operational discipline in a fast-paced environment.
Role Overview
As the Creative Director at Aircall.io, you will define how the brand presents itself across global campaigns, digital experiences, social channels, and events from the New York location. Operating as a player-coach, you will guide brand design, video, motion, copywriting, localization, and content production while establishing scalable systems for consistent global output.
Key Responsibilities
Shape and evolve the global creative vision, storytelling systems, and principles for Aircall.
Create distinctive platforms for major product launches, category moments, and integrated brand activations.
Simplify complex product and AI propositions into compelling ideas across multiple channels.
Maintain and protect the quality standard across design, copywriting, video, motion, social, and digital experiences.
Direct internal multidisciplinary teams and external partners from concept development through to launch.
Partner with Product Marketing, Demand Generation, Integrated Programs, and leadership to align with business priorities.
Build scalable production models, templates, and briefing processes to support regional adaptation and global consistency.
Direct organic social and video creative strategy alongside regional Content Strategists.
Leverage AI and automation to enhance creative workflows, versioning, and localization.
Assess creative performance metrics to inform and strengthen future brand campaigns.
Requirements
8+ years of experience in content, brand, or creative leadership roles.
B2B SaaS experience is required.
Strong portfolio showcasing multi-channel creative work, distinctive brand systems, and creative campaigns.
In-house experience focused on building and leading internal creative capabilities.
Proven track record of managing and developing multidisciplinary creative professionals.
Ability to translate technical or complex products into memorable creative concepts.
Experience in building global creative platforms adaptable across diverse markets and languages.
Strong AI fluency with practical knowledge of using AI to scale or improve creative production.
Strategic design perspective paired with sound business judgment and collaboration.
Nice to Have
Experience marketing AI products or working directly at an AI-focused company.
Skills and Tools
Creative Direction
Brand Strategy
Content Production
Multidisciplinary Team Leadership
AI and Automation Creative Tools
Global Campaign Management
B2B SaaS Marketing
Salary and Benefits
Base salary range of $200,000 to $240,000 USD.
Opportunity to join during a key growth phase.
Focus on work-life balance and a supportive work environment.
Fast-learning, entrepreneurial team spirit within a multicultural setting featuring over 45 nationalities.
About the Company
Aircall is a unicorn, AI-powered customer communications platform utilized by over 22,000 companies globally to scale customer-facing teams and drive revenue.
Headquartered in Paris with a North American headquarters in Seattle and major hubs including New York City, London, Berlin, and San Francisco.
Committed to diversity, equity, and inclusion, fostering an active sense of belonging and equal opportunity for all team members.
How to Apply
Interested candidates should visit the official Aircall careers page to submit an application.
