Contributor Experience Manager, Community
About this role
Professionals who thrive in operational, outward-facing roles that blend community management with program execution will find a strong fit here. The Generative AI team at Scale AI partners with advanced research organizations to improve models using human data, and this group operates within a rapidly expanding business unit. The contributor experience manager directs programs connecting hundreds of thousands of expert contributors on the platform.
Daily responsibilities involve designing growth strategies, managing communications across external forums and the internal Outlier Community, and coordinating virtual events. Operators with an entrepreneurial mindset succeed here by combining creative writing skills with rigorous program management to maintain engagement and retention across the global contributor network.
What you will do
- Create strategies to increase participation and satisfaction by overseeing external platforms and managing the internal Outlier Community.
- Develop systems to efficiently channel questions, feedback, and disputes across digital platforms and social channels.
- Set direction for multi-team areas, organize virtual events, and monitor community sentiment to proactively mitigate risk.
- Leverage user feedback, insights, and quantitative metrics to drive improvement in product and operational strategies.
- Instill ownership, drive cross-team collaboration, and remove structural blockers to empower the wider team.
- Collaborate with operations, support, communications, marketing, and legal to maintain alignment and cohesive messaging.
- Draft communications sent to contributors to ensure consistency across the entire contributor journey.
What you need
- Hold a bachelor's degree in business, marketing, communications, finance, or a related field.
- Bring a minimum of five years of experience in communications, marketing operations, field operations, program management, or project management.
- Demonstrate proven experience managing active, large-scale communities with thousands of members on platforms such as Slack, Discord, or Discourse.
- Exhibit exceptional communication skills, including clear, concise, and tone-appropriate writing with flawless spelling and grammar.
- Possess the ability to synthesize complex details into accessible, digestible content for diverse audiences.
- Display a data-driven mindset capable of analyzing metrics and adapting operational strategies accordingly.
- Maintain a high ownership orientation with a willingness to execute operational tasks directly.
- Demonstrate experience managing at least one direct report and holding them accountable to outcomes.
Nice to have
- Ability to use SQL and/or Claude Code to derive insights from data, or a willingness to learn quickly
- Passion for building positive, engaging community experiences
Benefits
- Comprehensive health, dental, and vision coverage
- Retirement benefits
- Learning and development stipend
- Generous PTO
- Commuter stipend
- Equity-based compensation subject to Board of Director approval
Skills and tech stack
Questions candidates ask
What is the salary range for this position?
The base salary range for this full-time position in the locations of San Francisco, New York, and Seattle is $134,400 to $168,000 USD. The final range reflects the minimum and maximum target for new hire salaries and is determined during the interview process based on work location and additional factors.
What benefits are included with this role?
Eligible roles receive comprehensive health, dental, and vision coverage, retirement benefits, a learning and development stipend, and generous PTO. Additional benefits may include a commuter stipend and equity-based compensation subject to Board of Director approval.
What tools and technologies will I need to use?
You will manage external platforms like Reddit and internal channels such as the Outlier Community, alongside platforms like Slack, Discord, or Discourse. You will also use or learn to use SQL and Claude Code to derive insights from data.
What is the policy for reapplying if I was previously rejected?
Company policy requires a 90-day waiting period before reconsidering candidates for the same role. This allows the team to ensure a fair and thorough evaluation of all applicants.