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Confirmed Account Manager

Aircall.io, Inc.New York Office12004 - Success
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Salary
$77K - $98K USD
Job type
Full-time
Posted
3 Sept 2026
Status
Open · checked 7d ago

About this role

Aircall is seeking a Confirmed Account Manager to join the team in New York to drive revenue growth and manage customer success across a dedicated portfolio. This hybrid role suits a commercial professional who excels at combining consultative relationship management with quota-carrying sales execution.

Role Overview

As a Confirmed Account Manager, the individual owns Net Revenue Retention (NRR) and the full post-sale customer lifecycle. Responsibilities include managing renewals, preventing churn, and uncovering expansion paths. This position acts as the primary link between the customer and internal teams, ensuring clients fully realize the value of Aircall's AI-powered communications platform.

Key Responsibilities

Manage the full post-sale lifecycle to drive predictable growth, renewals, and expansions.
Identify and target growth opportunities by prospecting into new subsidiaries, use cases, and add-on SKUs.
Build and maintain multi-layer stakeholder maps ranging from daily users to executive decision-makers.
Position Aircall competitively against market alternatives while leading complex negotiation and closing processes.
Maintain accurate pipeline forecasting and collaborate with Customer Engineering to accelerate adoption milestones.
Champion the customer voice internally to inform product roadmaps and future go-to-market strategies.

Requirements

Professional background in SaaS Account Management, Commercial Customer Success, or Renewal Management with documented success meeting revenue quotas.
Proven skill set in consultative sales, proactive outbound prospecting, and commercial negotiation.
Analytical mindset with strict accountability for forecast accuracy, pipeline hygiene, and whitespace analysis.
Ability to articulate product differentiation, handle objections, and navigate competitive sales cycles.
Genuine passion for customer advocacy and helping organizations achieve long-term value.

Skills and Tools

Account Expansion Strategies
Consultative Selling and Negotiation
Pipeline Management and Forecasting
Stakeholder Mapping
SaaS Customer Success

Salary and Benefits

Base salary range of $77,000 to $98,000 per year, with a total on-target earnings (OTE) range between $110,000 and $140,000.
Opportunities for personal growth within a fast-learning, entrepreneurial environment.
Focus on work-life balance and active diversity, equity, and inclusion initiatives.

About the Company

Headquartered in Paris with North American operations anchored in Seattle and offices in major cities like New York, Aircall provides an AI-powered customer communications platform trusted by over 22,000 companies. The organization is product-driven, ambitious, and focused on building technology that brings voice, SMS, WhatsApp, and advanced AI features together into a single workspace.

How to Apply

Candidates can apply by visiting the official Aircall careers page to submit their application.

Questions candidates ask

What is the location of the Confirmed Account Manager role?

This is a hybrid position based out of the Aircall New York office.

What is the salary range for this position?

The base salary ranges from $77,000 to $98,000 per year, with an OTE range of $110,000 to $140,000, depending on experience and qualifications.

What are the primary responsibilities of this role?

The role involves managing Net Revenue Retention (NRR), driving renewals and expansions, prospecting within the existing customer base, building stakeholder maps, and negotiating contracts.

What experience is required for this job?

Candidates need experience in SaaS Account Management, Commercial Customer Success, or Renewal Management, alongside a track record of meeting revenue targets and managing competitive sales cycles.

How can I apply for the Confirmed Account Manager position?

Interested applicants should submit their applications directly through the official Aircall careers website.

Ready to apply?

The application is on the official Aircall.io, Inc. careers page.

Apply on company site