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Cloud Support Engineer

AlphaSenseRemote - United StatesCustomer Success
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Salary
Not listed
Job type
Full-time
Work mode
Remote
Posted
20 Aug 2026
Status
Open · checked 7d ago

About this role

AlphaSense is currently hiring a remote Cloud Support Engineer within the United States to manage technical issues across SaaS and private cloud environments. This role is ideal for an early-career professional with two to four years of experience who wants to build expertise in cloud operations and customer support.

Role Overview

As a Cloud Support Engineer at AlphaSense, you will operate as the second line of defense for technical queries, sitting at the intersection of customers, frontline support, and R&D. You will own technical problems end-to-end, troubleshooting issues using logs, traces, and reproducible test cases. Your day-to-day work will involve collaborating with senior engineers and technical customer contacts while applying AI tools to scale your impact and streamline technical investigations.

Key Responsibilities

Deliver exceptional technical support by resolving customer issues across SaaS and private cloud environments with urgency.
Diagnose technical challenges using logs, traces, and reproducible test cases with tools like kubectl and awscli.
Escalate out-of-scope issues to the correct engineering domain with high-quality artifacts.
Contribute to internal documentation including runbooks, KEDB articles, and FAQs.
Utilize AI tools daily for log analysis, technical investigations, documentation, and customer communication.
Act as an advocate for customers in internal discussions to maximize platform and product value.

Requirements

Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
Two to four years of experience in technical support, cloud operations, IT operations, or a related field.
Working proficiency with CLI tools such as kubectl and awscli.
Scripting skills in Python, JavaScript, or similar languages.
Working knowledge of GraphQL, REST APIs, and MCP-related troubleshooting.
Familiarity with connecting LLMs to external tools, including multi-agent systems.
Exposure to alerting and logging systems like Prometheus, Grafana, and FireHydrant.
Proven ability to manage customer support cases from initial inquiry through resolution.

Nice to Have

Experience in networking and troubleshooting complex network issues.
Experience troubleshooting within major cloud platforms, preferably AWS, and containerized environments using Kubernetes or Docker.
Extensive background working with GraphQL and other web APIs.
Hands-on experience with Infrastructure as Code tools like Crossplane.
Familiarity with search technologies and data stores such as Vespa, Elasticsearch, MongoDB, and MySQL.
Experience or familiarity with the Java programming language.

Skills and Tools

Python
JavaScript
AWS
Kubernetes
Docker
Java
GraphQL and REST APIs
Prometheus and Grafana
CLI tools (kubectl, awscli)

Salary and Benefits

The base compensation range for this position is $100,000 to $111,000 USD. Final offer amounts are determined by candidate experience and expertise. Eligible individuals may also receive a performance-based bonus, equity, and a comprehensive benefits program.

About the Company

AlphaSense provides market intelligence and search built on proven AI to help sophisticated companies remove uncertainty from decision-making. Trusted by over 6,000 enterprise customers, the company aggregates public and private content including equity research, company filings, event transcripts, and news. Founded in 2011 and headquartered in New York City, AlphaSense employs over 2,000 people globally across multiple international offices.

How to Apply

Candidates should apply directly through the official AlphaSense careers page.

Skills and tech stack

PythonAWSKubernetesDockerJavaScriptJava

Questions candidates ask

What is the salary range for the Cloud Support Engineer role?

The base compensation range is $100,000 to $111,000 USD, with final offers determined by candidate experience and expertise.

Is this position remote?

Yes, this role is remote within the United States.

How many years of experience are required?

The position requires two to four years of experience in technical support, IT operations, cloud operations, or a related field.

What technical skills are needed for this job?

Candidates need working proficiency with CLI tools like kubectl and awscli, scripting skills in Python or JavaScript, and knowledge of GraphQL and REST APIs.

What are the growth paths from this role?

Growth paths include progressing within the support function to a Senior Cloud Support Engineer or transitioning into the Site Reliability Engineering team.

Ready to apply?

The application is on the official AlphaSense careers page.

Apply on company site