Senior Customer Success Manager, Corporate - Life Sciences
About this role
AlphaSense is seeking a Senior Customer Success Manager for the Corporate Life Sciences sector in London to manage high-value accounts and drive platform adoption. This full-time, in-office role suits an experienced client success professional with industry expertise in pharmaceuticals, biotech, or medical devices.
Role Overview
AlphaSense requires a Senior Customer Success Manager to act as the strategic lead for complex corporate accounts within the Life Sciences vertical. Based in London with mandatory in-office presence and twenty percent travel, the professional in this role oversees multi-million dollar global organizations, ensures long-term return on investment, and secures company-wide adoption. The position involves coordinating closely with account management teams, leading onboarding sessions, and managing executive relationships.
Key Responsibilities
Requirements
Skills and Tools
About the Company
AlphaSense provides market intelligence and search technology built on proven artificial intelligence. Founded in 2011 and headquartered in New York City, the organization serves over six thousand enterprise clients with more than two thousand global employees across multiple international offices. The firm expanded following the acquisition of Tegus in 2024 to enhance its content sets and platform capabilities.
How to Apply
Candidates should apply directly on the official AlphaSense careers page.
Skills and tech stack
Questions candidates ask
Where is the job located?
The position is based in London, England, with required in-office presence and up to 20 percent travel.
What industry experience is required for this role?
Applicants must have experience working with clients in the Life Sciences industry, including pharmaceuticals, biotech, medical devices, and diagnostics.
How many years of experience are needed?
The posting asks for four to six or more years of professional experience in customer success or account management.
What technical knowledge is expected?
Candidates need technical acumen regarding data integrations, APIs, managed content providers, and artificial intelligence-driven solutions.
How should I submit my application?
Applicants should visit the official AlphaSense careers page to submit their application.