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Client Strategy, Mid-Market (EMEA)

RogoLondonGTM
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Salary
Not listed
Job type
Full-time
Posted
23 Apr 2026
Status
Open · checked 7d ago

About this role

Rogo is seeking a dedicated Client Strategy professional to manage mid-market accounts within the EMEA region from the London office. This full-time position is ideal for an experienced customer success expert looking to drive enterprise adoption and revenue growth in the financial technology sector.

Role Overview

The Client Strategy, Mid-Market (EMEA) position involves taking full end-to-end ownership of an account portfolio. The professional in this role will guide clients through initial adoption, ensure maximum value realization, and secure renewals and expansions. Acting as the main liaison for both everyday users and high-level executives, the selected candidate will guarantee that financial institutions achieve measurable return on investment.

Key Responsibilities

Maintain primary client relationships by applying a prescriptive and consultative framework.
Organize and lead business reviews and quarterly reviews to coordinate roadmaps, goals, and next steps.
Manage the entire renewal lifecycle, forecast timelines, align stakeholders, and actively reduce churn risk.
Track adoption metrics and health indicators, handle escalations, and execute proactive action plans.
Develop comprehensive account strategies, including stakeholder maps, key performance indicators, adoption milestones, and mutual action plans.
Drive bottom-line revenue by spotting and executing on upsell opportunities using performance data.
Cultivate user advocacy so stakeholders actively promote the platform inside their firms.
Channel client feedback directly to the product and engineering departments to enhance the overall customer experience.

Requirements

Three to five or more years of background in customer-facing positions such as customer success or account management.
Prior employment within rapidly scaling financial technology organizations serving investment banking, private equity, or related high finance clients.
Demonstrated ability to analyze performance data and offer strategic advice for better business outcomes.
Expertise in steering client interactions, handling upsells, and securing renewals to maximize value.
Exceptional communication skills with the capability to influence stakeholders across all organizational levels.
Superior project management talents, characterized by high organization and meticulous attention to detail.
Strong presentation abilities for both impromptu discussions and formal product demonstrations.
Extreme sense of ownership, organization, and follow-through across multiple concurrent work streams.

Nice to Have

Background in high-volume customer interactions within the artificial intelligence sector.
Past employment in an early-stage, hyper-growth startup environment.
Direct professional background in high finance, such as investment banking or private equity.

Skills and Tools

Account Strategy and Planning
Customer Relationship Management
Renewal and Churn Mitigation Management
QBR Execution and Executive Alignment
Data Analysis for Upsell Identification
Project Management and Organization
Stakeholder Engagement and Communication

About the Company

Rogo is on a mission to transform global finance by equipping professionals at leading investment banks, private equity funds, and investment firms with advanced artificial intelligence. Backed by top-tier investors and experiencing rapid global scaling, the company defines a new category of enterprise AI. The organization brings together a sharp, motivated team dedicated to solving complex problems and redefining financial workflows.

How to Apply

Interested candidates should visit the official Rogo careers page to submit an application for this London-based opportunity.

Questions candidates ask

What is the primary focus of the Client Strategy role at Rogo?

The primary focus is owning an end-to-end portfolio of mid-market EMEA accounts, driving initial adoption, ensuring value realization, managing renewals, and growing bottom-line revenue.

Where is this job located?

This position is based in London, United Kingdom, and is a full-time, on-site role.

What level of experience is required for this position?

Candidates must have 3-5+ years of experience in customer-facing roles like customer success or account management within high-growth fintech companies serving high finance clients.

What are some preferred or bonus qualifications for applicants?

Bonus qualifications include high-volume customer-facing experience in the AI space, early-stage startup experience, and direct background in finance, banking, or private equity.

How should I apply for this position?

Applicants should visit the official Rogo careers page to apply.

Ready to apply?

The application is on the official Rogo careers page.

Apply on company site