About this role
Organizations often struggle to translate advanced models into sustained production adoption and measurable business impact. The Applied AI Architect team at OpenAI solves this challenge by partnering directly with enterprises to identify high-value AI opportunities, design secure solutions, and guide deployments from early exploration to real-world implementation.
In this London-based position, the hire acts as the senior technical owner for a named portfolio of customers. Responsibilities include shaping AI strategy, managing technical account plans, leading discovery sessions with executive leadership, and coordinating cross-functional specialists across deployment, security, and product engineering. Success in the role requires an individual who combines software and cloud architecture foundations with strong industry fluency, bridging the gap between high-level executive strategy and hands-on technical conversations.
What you will do
- Serve as the primary technical advisor and long-term technical relationship owner for a named portfolio of existing customers and pre-sales prospects.
- Partner with Account Directors on account strategy while owning the technical account plan, technical milestones, adoption priorities, and expansion opportunities.
- Lead discovery with executives and technical teams to identify, qualify, and prioritize use cases tied to meaningful business outcomes.
- Develop clear Applied AI Architectures spanning models, applications, data, integration, security, privacy, governance, evaluation, and deployment.
- Guide customers through technical evaluations, demonstrations, workshops, prototypes, and proofs of value.
- Track adoption, usage, account health, production readiness, and measurable customer impact, intervening early when risks threaten value realization.
- Share customer insights with Product, Engineering, and Research to translate field learnings into better products and architecture guidance.
What you need
- Significant experience in customer-facing technical roles such as solutions architecture, solutions engineering, technical account leadership, AI deployment, or technical customer success.
- Demonstrated history of guiding enterprise organizations from technical evaluation through production adoption and measurable business impact.
- Strong software and cloud architecture foundations, including APIs, distributed systems, data integration, identity, security, and privacy.
- Understanding of modern AI systems, frontier LLM models, agentic applications, model evaluation, retrieval, or enterprise AI workflows.
- Ability to prototype, explain technical tradeoffs, and work confidently with APIs, SDKs, and languages such as Python or JavaScript.
- Experience developing technical account plans, prioritizing complex customer portfolios, and connecting adoption to measurable outcomes.
Benefits
- Relocation assistance to new employees
Skills and tech stack
Questions candidates ask
Where is this job located and what is the remote policy?
This role is based in the London office. The company uses a hybrid work model of 3 days in the office per week.
Is relocation assistance provided for this position?
Yes, relocation assistance is offered to new employees joining the team.
What tools and technologies will I work with?
You will own the technical account plan across ChatGPT Enterprise, the OpenAI API, Codex, and other agentic AI solutions, working with languages like Python or JavaScript.