About this role
The day-to-day work for the APAC Vendor Lead, Ads involves designing and scaling the outsourced operating model that supports OpenAI's advertising solutions across the Asia-Pacific region and globally. This role is fundamentally about building the structure—including governance, performance systems, capacity plans, and quality programs—that allows BPO partners to achieve strong commercial results. The individual will collaborate extensively with internal teams spanning Sales, Revenue Operations, Finance, Product, and Program Management, alongside external BPO leadership. The core objective is to improve seller productivity, forecast accuracy, and overall operational quality within the Ads business.
This position exists to ensure that the scaling of OpenAI’s advertising business is supported by a robust, efficient, and accountable operational framework. The role sits at a critical intersection, requiring the individual to define how OpenAI engages with external partners and implement the necessary systems to drive growth and retention. It is ideal for a highly analytical and cross-functional contributor who enjoys building scalable processes from the ground up.
Candidates who excel in this role possess strong operational acumen and the ability to translate data into actionable strategies across complex business functions. Success in this role requires someone who can harmonize internal and external stakeholder needs to build systems that enhance execution and visibility.
What you will do
- Build and scale BPO operating models, governance structures, and performance frameworks for Ads.
- Drive tangible results across revenue, pipeline, advertiser acquisition, activation, retention, seller productivity, and quality metrics.
- Lead business reviews and executive governance forums involving BPO partners and internal stakeholders.
- Develop scorecards, forecasting mechanisms, inspection processes, and escalation procedures to proactively identify risks.
- Enhance sales quality by creating playbooks, quality assurance frameworks, coaching programs, and performance analysis.
- Collaborate with various internal teams to integrate new products, markets, and sales motions.
- Create workforce and capacity plans that align precisely with business demand and growth forecasts.
- Determine the optimal allocation of customer segments and sales motions between BPO partners and internal teams.
What you need
- Possess over five years of experience in vendor operations, commercial operations, outsourced sales, or within a scaled revenue organization.
- Demonstrate experience in Ads, advertiser growth, performance marketing, or a comparable SMB sales motion.
- Have working knowledge of sales funnels, forecasting, advertiser activation, spend growth, retention, and churn.
- Should have experience improving operating processes, developing scorecards, quality programs, or capacity plans across vendors or markets.
- Require strong analytical, operational, and communication skills to convert data into clear actions.
- Must be able to work effectively across diverse teams to achieve shared objectives.
- An interest in leveraging AI and automation to improve execution, visibility, and seller productivity is beneficial.
Nice to have
- Experience in AI and automation
Benefits
- Equal opportunity employer
Skills and tech stack
Questions candidates ask
What is the remote policy for this role?
The posting does not explicitly detail the remote work policy for this position.
What is the compensation structure?
The salary information is not provided in the job posting.
What is the technology stack used?
The role involves using AI and automation to improve execution and visibility.
What is the team structure like?
This is a highly cross-functional individual contributor role that sits at the intersection of Ads Sales, SMB, Revenue Operations, Finance, Enablement, Product, Program Management, and external BPO leadership.