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AI Support Engineer

CognitionSingaporeCustomer Engineering
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Salary
Not listed
Job type
Full-time
Posted
25 Jun 2026
Status
Open · checked 7d ago

About this role

Cognition is hiring an AI Support Engineer to work in Singapore on advanced software agent technology. This full-time position suits experienced technical professionals who enjoy solving complex, environment-specific problems for users of cutting-edge developer tools.

Role Overview

As an AI Support Engineer at Cognition, the focus is on resolving challenging technical issues for customers utilizing Devin and Windsurf in real-world development environments. This position extends far past routine support by requiring thorough investigation of ambiguous issues spanning codebases, cloud platforms, containers, CI/CD systems, APIs, and infrastructure. Candidates will reproduce bugs, trace failures, analyze logs, and work closely with engineering teams to drive problems to a rapid resolution.

Key Responsibilities

Investigate, reproduce, and diagnose sophisticated customer challenges across diverse development setups, including cloud infrastructure, version control, IDEs, APIs, and CI/CD pipelines.
Conduct root-cause analysis by examining logs, tracing code paths, isolating failures, and testing hypotheses.
Handle a high volume of incoming technical tickets while ensuring high-quality investigations and transparent customer communication.
Escalate unresolved product or infrastructure matters to engineering teams alongside comprehensive technical contexts, reproduction steps, and root-cause theories.
Teach clients best practices, optimal deployment patterns, workarounds, and product capabilities to boost adoption.
Create internal playbooks, automations, tooling, and documentation to streamline future troubleshooting workflows.
Share actionable feedback with product and engineering teams regarding recurring failure trends.
Assist with release testing and quality assurance across varied customer environments, languages, and workflows.

Requirements

Possess at least 4 years of professional background in a technical capacity such as software engineering, solutions engineering, infrastructure engineering, technical support, or developer tooling.
Hold a bachelor degree or higher in Computer Science, Software Engineering, or a related technical discipline, or have equivalent practical experience.
Bring working familiarity with Linux, Docker, Git, networking fundamentals, CI/CD pipelines, and cloud providers like AWS, GCP, or Azure.
Prove the ability to isolate and debug technical issues originating from ambiguous reports.
Display experience interpreting logs, traces, errors, and system activities across distributed environments.
Demonstrate proficiency in reading and reasoning about code written in languages like Python, TypeScript, Java, or Go.
Maintain strong written communication skills when relaying technical details to customers and internal teams.
Exhibit the capacity to operate urgently while juggling multiple incoming issues in a fast-paced setting.
Show a deep enthusiasm for artificial intelligence, developer utilities, and the future of software engineering.

Nice to Have

Background in developing internal scripts, tools, or automations to speed up QA, support, or debugging processes.
Acquaintance with large language models, AI-assisted development utilities, or productivity platforms.
Prior involvement in high-volume customer engineering or technical support roles.
Track record of troubleshooting multi-layer stack issues involving networking, authentication, third-party APIs, and application logic.
Experience collaborating directly with engineering departments to diagnose and close product bugs.

Skills and Tools

Python
TypeScript
Java
Go
AWS
GCP
Azure
Docker
Linux
Git
CI/CD Pipelines
APIs

About the Company

Cognition functions as an applied AI lab dedicated to creating end-to-end software agents, serving as the creators of Devin and Windsurf. The enterprise features a talent-dense team comprised of world-class competitive programmers, former founders, and industry leaders hailing from cutting-edge organizations.

How to Apply

Interested candidates should visit the official Cognition careers page to submit an application for this opportunity.

Skills and tech stack

PythonAWSGCPAzureDockerTypeScriptJava

Questions candidates ask

What is the primary location for the AI Support Engineer position?

The job is based in Singapore.

How much experience is required to apply?

Candidates must have 4 or more years of experience in a technical role such as software engineering, infrastructure engineering, solutions engineering, technical support engineering, or developer tooling.

What products does Cognition develop?

Cognition is the creator of Devin, the first AI software engineer, and Windsurf, the AI-native IDE.

What technical skills are mentioned for the role?

Required and related technical skills include Python, TypeScript, Java, Go, Linux, Docker, Git, CI/CD pipelines, APIs, and cloud platforms like AWS, GCP, and Azure.

Is a specific educational degree mandatory?

Applicants need a bachelor degree or higher in Computer Science, Software Engineering, or a related technical field, or equivalent practical experience.

Ready to apply?

The application is on the official Cognition careers page.

Apply on company site