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AI Knowledge & Intelligence Specialist

monday.comTel AvivCustomer Strategy & Operations
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Salary
Not listed
Job type
Full-time
Work mode
Remote
Experience
Mid · 2+ yrs
Posted
28 Sept 2026
Status
Open · checked 7d ago

About this role

Based in Tel Aviv, the AI Knowledge & Intelligence Specialist at monday.com acts as the primary product expert for the CCO Academy by managing knowledge infrastructure, delivering internal training, and translating technical releases into actionable enablement content. This position suits professionals with background in product enablement or technical writing who thrive in fast-paced software environments and enjoy public speaking.

Role Overview

The AI Knowledge & Intelligence Specialist serves as the central bridge between technical product developments and team enablement at monday.com. Working closely with product and engineering units, this position ensures that all team members remain fully informed about new AI agents, capabilities, and pricing structures. The professional in this role designs structured educational materials, hosts live presentations, and closes operational knowledge gaps to support organizational agility.

Key Responsibilities

Manage and maintain the AI knowledge infrastructure for CCO, keeping documentation on features, agents, pricing, and positioning accurate and current.
Monitor product releases continuously to create structured enablement content ahead of deployment dates.
Conduct live educational sessions, webinars, and presentations to communicate product updates to diverse internal audiences.
Collaborate directly within an assigned POD to supply essential product intelligence for enablement projects.
Identify information gaps proactively and implement preventive solutions.
Participate in the automation and agentification of internal documentation and release communications.

Requirements

Two to four years of professional experience in technical writing, product enablement, customer education, or product knowledge within a B2B SaaS organization.
Demonstrated curiosity regarding AI technologies and how autonomous agents function.
Proven capability to simplify technical concepts for non-technical team members.
Public speaking confidence for leading webinars, running rooms, and delivering large group presentations.
Strong organizational skills focused on scalable processes rather than isolated documents.
Cross-functional collaboration capabilities spanning business, product, and engineering teams.
High learning agility suited for a fast-moving AI platform environment.

Nice to Have

Prior experience utilizing knowledge management systems.
Background working with technical products or artificial intelligence.
Experience designing self-serve learning materials.

Skills and Tools

Technical Writing
Product Enablement
Customer Education
Knowledge Management
Public Speaking and Webinar Delivery
Cross-functional Collaboration

Salary and Benefits

Competitive salary alongside bonus potential and equity eligibility for eligible positions.
Professional development opportunities supported by a dedicated learning and development team, AI workshops, bootcamps, and hackathons.
Global, collaborative workplace culture supported by Employee Resource Groups.

About the Company

monday.com provides an AI work platform utilized by over 250,000 customers across departments to connect people, workflows, and AI agents. The organization maintains a fast-moving, ownership-driven culture with global workplace hubs across Tel Aviv, New York, London, Munich, Warsaw, Tokyo, Sydney, and other international locations.

How to Apply

Interested candidates should visit the official monday.com careers page to submit an application for this position.

Questions candidates ask

Where is this job located?

This position is located in Tel Aviv at monday.com.

How many years of experience are required?

Candidates need two to four years of experience in product knowledge, technical writing, product enablement, or customer education at a B2B SaaS company.

What are the primary responsibilities of the role?

The role owns the AI knowledge infrastructure for CCO, translates new product releases into enablement content, delivers live webinars and training sessions, and embeds within an assigned POD to provide product intelligence.

Are there any preferred background qualifications?

Nice-to-have qualifications include experience with knowledge management systems, a background in AI or technical products, and experience building self-serve learning resources.

How should candidates apply?

Candidates should apply directly on the official monday.com careers page.

Ready to apply?

The application is on the official monday.com careers page.

Apply on company site