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AI Adoption Business Partner

monday.comTel AvivCustomer Strategy & Operations
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Salary
Not listed
Job type
Full-time
Work mode
Remote
Experience
Mid · 3+ yrs
Posted
30 Sept 2026
Status
Open · checked 7d ago

About this role

monday.com is hiring an AI Adoption Business Partner for a full-time position based in Tel Aviv to support internal enablement for Services and Tech Touch teams. This hands-on individual contributor role suits an experienced customer-facing professional from the B2B SaaS sector who excels at designing creative adoption programs.

Role Overview

monday.com is seeking an AI Adoption Business Partner in Tel Aviv to work closely with the Services and Tech Touch organizations. The professional in this position diagnoses operational gaps, designs targeted enablement programs, and delivers them directly to internal teams. Operating as a practitioner rather than a coordinator, the person builds custom educational assets and collaborates with AI builders to drive genuine adoption across the platform.

Key Responsibilities

Partner with the POD Lead to design and execute AI adoption programs specifically for Services and Tech Touch teams
Conduct gap analyses to identify actual operational blockers rather than relying solely on surface requests
Design and build creative enablement solutions across diverse formats including live workshops, embedded coaching, self-serve tools, scenario-based exercises, and micro-learning
Challenge default training methods by introducing innovative approaches to learning and AI application
Build business-grounded enablement assets such as playbooks, learning journeys, role-based guides, and hands-on simulations
Collaborate with the team's AI Builder to commission and integrate AI-native solutions when necessary
Track adoption metrics, gather feedback, and iterate on programs continuously
Contribute to onboarding agentification and monday Academy initiatives
Maintain deep expertise in monday AI tools to enable others credibly

Requirements

Minimum of 3 years of experience in Customer Success, Professional Services, Technical Enablement, or a similar customer-facing role within a B2B SaaS company
Deep understanding of operational workflows in customer success and services teams
Proven experience designing diverse enablement formats beyond standard courses, such as hands-on labs, scenario exercises, self-serve tools, or peer-coaching programs
Creative builder mindset focused on driving real behavioral change
Demonstrated AI fluency with practical experience using AI tools and measuring adoption
Excellent communication skills with the ability to lead rooms, write clearly, and adapt messaging
Self-directed work ethic capable of identifying gaps and initiating projects independently

Nice to Have

Background in instructional design
Experience utilizing interactive learning tools or simulations
Prior familiarity with the monday.com platform

Skills and Tools

AI tools
B2B SaaS customer success and enablement methodologies
Instructional design and interactive learning simulations

Salary and Benefits

Competitive salary with bonus potential and equity eligibility
Professional growth opportunities through a dedicated L&D team, AI workshops, bootcamps, and internal hackathons
Collaborative, global workplace culture supported by Employee Resource Groups

About the Company

monday.com provides an AI work platform utilized by over 250,000 customers across departments to unite people, workflows, and AI agents. The organization operates globally with offices in locations including Tel Aviv, New York, London, Munich, Warsaw, Tokyo, and Sydney, fostering an ownership-driven and transparent culture.

How to Apply

Apply on the official company careers page.

Skills and tech stack

AI toolsmonday.com

Questions candidates ask

What is the location of the AI Adoption Business Partner role?

The position is located in Tel Aviv.

How many years of experience are required for this position?

Candidates must have 3+ years of experience in Customer Success, Professional Services, Technical Enablement, or a similar customer-facing role at a B2B SaaS company.

Is this a management role?

No, this is a hands-on individual contributor (IC) role.

What departments will this role primarily support?

The role partners closely with the Services and Tech Touch teams.

Are there any nice-to-have qualifications mentioned?

Yes, nice-to-have qualifications include an instructional design background, experience with interactive learning tools or simulations, and monday.com familiarity.

Ready to apply?

The application is on the official monday.com careers page.

Apply on company site