About this role
Technical specialists at Writer collaborate directly with enterprise clients to design and implement generative AI solutions that address specific business challenges. The team focuses on deploying custom applications, APIs, and knowledge graph integrations that connect enterprise data with proprietary large language models. Professionals in this capacity bridge the gap between technical infrastructure and end-user adoption, helping major global brands transform their internal operations.
This position exists to accelerate customer onboarding, streamline technical integrations, and provide critical product feedback to internal engineering groups. Candidates who succeed in this environment typically combine strong programming foundations with consultative customer management skills. Individuals driven by hands-on experimentation and pragmatic problem-solving find ample opportunity to shape enterprise workflows.
What you will do
- Partner deeply with enterprise customers to identify strategic AI use cases, validate technical feasibility, and own the end-to-end implementation of tailored solutions.
- Architect and deliver custom applications, templates, and integrations leveraging the company platform, APIs, and Knowledge Graph capabilities to solve complex business challenges.
- Translate intricate technical concepts and platform capabilities into clear, prescriptive solution recommendations, guiding customers through the generative AI landscape.
- Collaborate relentlessly with internal product and engineering teams, providing crucial customer feedback that directly influences the product roadmap and drives continuous innovation.
- Drive down customer time-to-value by developing scalable processes, robust documentation, and efficient workflows for technical integrations.
- Champion the successful adoption and expansion of AI solutions within customer accounts, ensuring maximum impact and return on investment.
What you need
- Over 5 years of hands-on experience in technical SaaS roles, with at least 3 years specifically in solutions architecture, technical consulting, or technical account management.
- Deep technical fluency in Python and extensive experience leveraging APIs, especially in designing sophisticated prompts and understanding linguistic principles for AI applications.
- Proven track record of architecting and delivering complex technical solutions for Fortune 500 enterprises in a fast-paced, high-growth B2B SaaS environment.
- Exceptional communication and executive presence, capable of simplifying complex AI concepts for diverse audiences, from technical teams to C-suite leadership.
- A true builder's mindset with a passion for emerging technologies, always eager to experiment, learn, and iterate in the rapidly evolving world of generative AI.
Benefits
- Generous PTO, plus company holidays
- Comprehensive medical and dental insurance
- Paid parental leave for all parents (16 weeks)
- Fertility and family planning support
- Competitive pension scheme and company contribution
- Wellness and learning and development stipends
Skills and tech stack
Questions candidates ask
What is the work model for this job?
This is a hybrid role based out of specific company hubs, including the London office. Employees collaborate across designated regional locations.
What programming language and technical skills are required?
Candidates need deep technical fluency in Python and extensive experience leveraging APIs. This includes designing sophisticated prompts and understanding linguistic principles for artificial intelligence applications.
What kind of professional background is expected?
Applicants must have over 5 years of hands-on experience in technical SaaS roles. At least 3 of those years should be specifically focused on solutions architecture, technical consulting, or technical account management.