About this role
The Account Manager (UK) position at fonio in London involves overseeing existing customer accounts and driving retention and growth for an artificial intelligence leader. This opportunity suits a motivated professional with a background in business-to-business technology sales who thrives in a fast-paced environment.
Role Overview
Fonio seeks an Account Manager to serve as the primary contact for current clients throughout their lifecycle. The individual in this role will focus on maximizing the value derived from AI phone assistants, expanding use cases, and identifying new growth opportunities. This position combines commercial targets with customer success duties, ensuring clients achieve long-term satisfaction and optimal product usage.
Key Responsibilities
Requirements
Skills and Tools
Salary and Benefits
About the Company
Fonio is a prominent European market leader specializing in AI phone agents designed for small and medium-sized businesses. Having scaled rapidly from $1M to $10M ARR in under a year, the company currently supports over 10,000 customers. The organization values speed, personal ownership, direct feedback, and a lack of political bureaucracy.
How to Apply
Candidates should visit the official company careers page to submit their application for review.
Questions candidates ask
What is the primary focus of the Account Manager role?
The primary focus is managing existing customer accounts, driving retention, and owning expansion revenue through upgrades, add-ons, and renewals.
How much experience is required for this position?
Applicants must have at least 1 year of experience in B2B SaaS sales, account management, or customer success.
What compensation is offered for the role?
The OTE ranges from €65,000 to €95,000, which includes a base salary and uncapped commission based on experience.
Where is the job located?
The role is based in London.
What does the application process entail?
The process consists of a 15-minute recruiter intro call, a 45-minute content interview with a short case study, and a 20-minute conversation regarding culture and expectations.