Role Overview
The Account Manager position at Aircall is a strategic, hybrid commercial role based in the Mexico City office. This position suits professionals experienced in SaaS account management who are eager to drive net revenue retention and build strong customer partnerships.
Key Responsibilities
Own Net Revenue Retention by managing the full post-sale lifecycle, including renewals, expansions, and churn mitigation.
Identify and activate growth opportunities within the portfolio by prospecting into new subsidiaries, use cases, and additional SKUs.
Prioritize high-potential accounts with low current spend to develop long-term growth plans.
Execute proactive outreach within the existing customer base to uncover new value creation opportunities.
Build and maintain multi-layer relationships ranging from daily platform users to senior decision-makers.
Position Aircall’s value against competitors and lead complex renewal and upsell negotiations.
Maintain accurate pipelines and deliver data-driven forecasts for renewal and expansion opportunities.
Collaborate with Customer Engineering to ensure clients achieve adoption milestones and measurable outcomes.
Share customer feedback and insights to inform product roadmaps and regional growth initiatives.
Requirements
Proven background in SaaS Account Management, Commercial Customer Success, or Renewal Management with a history of meeting revenue targets.
Expertise in consultative sales, proactive prospecting, and complex negotiations.
Strong customer obsession with curiosity about various industries and use cases.
Ability to execute account expansion strategies including whitespace analysis and stakeholder mapping.
Confidence in navigating competitive sales cycles and handling objections effectively.
Strong analytical skills with high attention to detail for pipeline hygiene and forecast accuracy.
Resilience, drive, and enthusiasm for representing an innovative AI-powered communications platform.
Skills and Tools
SaaS Account Management
Commercial Customer Success
Renewal Management
Consultative Sales
Pipeline Management and Forecasting
Stakeholder Mapping
Competitor Differentiation and Negotiation
Salary and Benefits
Competitive salary package and benefits
Focus on work-life balance
Fast-learning, entrepreneurial team environment
Multicultural workplace featuring over 45 nationalities
About the Company
Aircall operates a unicorn, AI-powered customer communications platform utilized by over 22,000 companies globally.
The platform unifies voice, SMS, WhatsApp, and advanced AI functionality into a single workspace.
Headquartered in Paris with a North American headquarters in Seattle and international offices spanning Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City.
How to Apply
Interested candidates should visit the official Aircall careers page to submit an application for this hybrid Mexico City role.
