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Account Manager

Aircall.io, Inc.Paris Office12004 - Success
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Salary
Not listed
Job type
Full-time
Posted
18 Jul 2026
Status
Open · checked 7d ago

About this role

Role Overview

The Account Manager position at Aircall is a strategic, hybrid commercial role based in the Paris office, requiring three days a week on-site. This opportunity suits an ambitious professional with a background in SaaS account management who wants to drive revenue growth and customer success.

Key Responsibilities

Manage the full post-sale lifecycle to drive predictable and profitable growth, including renewals, expansions, and churn mitigation.
Identify and activate growth opportunities by prospecting into new subsidiaries, use cases, and additional SKUs.
Prioritize high-potential accounts with low current spend to develop long-term growth plans.
Execute proactive outreach within the existing customer base to uncover new value creation opportunities.
Build and maintain multi-layer relationships ranging from daily users to senior decision-makers.
Position Aircall's value competitively against market alternatives to address unique business needs.
Lead complex renewal and upsell negotiations while balancing commercial outcomes with customer success.
Maintain an accurate pipeline of renewal and expansion opportunities for data-driven NRR forecasting.
Partner with Customer Engineering counterparts to guarantee that customers reach adoption milestones and measurable outcomes.
Share customer feedback, insights, and pain points to inform the product roadmap and regional strategies.

Requirements

Mandatory fluency in both French and English.
Prior professional experience in SaaS Account Management, Commercial Customer Success, or Renewal Management with a history of meeting revenue targets.
Demonstrated skill in consultative sales, prospecting, and negotiation.
Strong capability in creating and executing account expansion strategies like stakeholder mapping and whitespace analysis.
Confidence in navigating competitive sales cycles, differentiating products, and handling objections.
Strong analytical, detail-oriented mindset with accountability for pipeline hygiene and forecast accuracy.

Nice to Have

Fluency in Italian is considered a plus.

Skills and Tools

SaaS Account Management
Commercial Customer Success and Renewal Management
Consultative Selling and Negotiation
Pipeline Management and Forecasting
Stakeholder Mapping and Whitespace Analysis
Competitive Selling

Salary and Benefits

Competitive salary package and benefits
Focus on work-life balance
Fast-learning, entrepreneurial team environment
Cosmopolitan and multicultural workplace representing over 45 nationalities

About the Company

Aircall is an AI-powered customer communications platform that unifies voice, SMS, WhatsApp, and AI into a single workspace to help over 22,000 companies drive revenue and resolve issues faster. Headquartered in Paris as its European hub, the company features a North American headquarters in Seattle alongside international teams in major global cities. Recognized as a unicorn, Aircall thrives on rapid AI innovation, a product-driven approach, and a strong commitment to diversity, equity, and inclusion.

How to Apply

Interested candidates should visit the official Aircall careers page to submit an application and learn more about the hiring process.

Questions candidates ask

Where is this job located?

This role is based out of the Paris office on a hybrid schedule, requiring team members to be in the office three days a week.

What languages are required for the Account Manager role?

Fluency in both French and English is mandatory. Fluency in Italian is noted as an additional plus.

What are the primary responsibilities of this position?

The Account Manager owns Net Revenue Retention (NRR) by managing renewals, driving expansion opportunities, building multi-layer stakeholder relationships, negotiating contracts, and forecasting pipeline accuracy.

What kind of background do I need to apply?

Candidates need experience in SaaS Account Management, Commercial Customer Success, or Renewal Management, alongside a track record of meeting revenue targets and consultative sales skills.

What is Aircall as a company?

Aircall is an AI-powered customer communications platform used by more than 22,000 companies worldwide to unify voice, messaging, and AI workspaces.

Ready to apply?

The application is on the official Aircall.io, Inc. careers page.

Apply on company site