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Account Manager, DACH Market

Aircall.io, Inc.Berlin Office12004 - Success
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Salary
Not listed
Job type
Full-time
Posted
16 Jul 2026
Status
Open · checked 7d ago

About this role

Aircall is seeking an Account Manager for the DACH market based out of the Berlin office to drive commercial success and customer retention. This strategic position suits a professional with SaaS experience and linguistic fluency who wants to shape customer outcomes at an innovative tech enterprise.

Role Overview

As an Account Manager for the DACH market at Aircall, the professional takes charge of customer success and revenue expansion across an assigned portfolio. Working in the Berlin office, the individual acts as the primary link between the platform and its users, ensuring clients capture maximum value from their investment. This strategic role blends relationship management with quota-carrying sales responsibilities, focusing heavily on Net Revenue Retention and long-term partnership.

Key Responsibilities

Drive Net Revenue Retention by managing renewals, overseeing expansions, mitigating churn, and maintaining accurate revenue forecasting.
Identify new growth potential across strategic accounts, subsidiaries, and diverse use cases through proactive outbound engagement.
Establish and nurture multi-level stakeholder connections ranging from everyday platform users to executive sponsors.
Conduct commercial discussions, position the platform competitively, and successfully negotiate upsells and renewals.
Collaborate closely with Customer Engineering to guarantee smooth onboarding, deep product adoption, and tangible business results.
Relay valuable market feedback and customer insights to shape regional go-to-market strategies and product enhancements.

Requirements

Mandatory fluency in German alongside required bilingual proficiency in English.
Proven background in SaaS Account Management, Renewal Management, or Commercial Customer Success with a history of hitting revenue goals.
Demonstrated expertise in consultative selling, commercial negotiation, and active prospecting.
Strong capability in formulating and executing account expansion plans, conducting whitespace analysis, and mapping stakeholders.
High comfort level navigating competitive sales cycles, addressing objections, and communicating platform differentiation.
Analytical mindset with meticulous attention to detail regarding pipeline hygiene and forecast precision.

Skills and Tools

Consultative sales and negotiation techniques
Pipeline management and accurate forecasting
Stakeholder mapping and account expansion planning
Cross-functional collaboration with engineering and support teams
Competitive positioning and objection handling

Salary and Benefits

Competitive financial compensation package and associated benefits
Opportunities to thrive in a rapid growth phase filled with career advancement possibilities
Supportive culture emphasizing healthy work-life balance
Dynamic, entrepreneurial, and fast-paced learning environment
Cosmopolitan workplace representing over 45 nationalities with a multicultural philosophy

About the Company

Aircall operates a leading AI-powered customer communications platform utilized by more than 22,000 businesses globally to accelerate issue resolution, boost revenue, and scale support teams. The company unifies voice, SMS, WhatsApp, and advanced artificial intelligence tools into a single collaborative workspace. Headquartered in Paris with a North American hub in Seattle, Aircall maintains international offices across Berlin, London, Madrid, San Francisco, New York City, Sydney, and Mexico City. The organization champions diversity, equity, and inclusion, aiming to build a respectful and collaborative workspace where individuals from all backgrounds can develop and succeed.

How to Apply

Interested candidates should visit the official company careers page to submit their application for the Account Manager role.

Questions candidates ask

Where is this job located?

This position is based out of the Aircall Berlin office.

What language skills are required for this role?

Fluency in German is mandatory, and bilingual proficiency in English is also required.

What are the primary performance goals for this position?

The account manager is responsible for driving Net Revenue Retention, managing contract renewals, identifying expansion opportunities, and forecasting predictable revenue growth.

What type of professional background is preferred?

Candidates should have experience in SaaS Account Management, Renewal Management, or Commercial Customer Success with a proven track record of meeting revenue targets.

How can I apply for this position?

Candidates should apply directly through the official company careers page.

Ready to apply?

The application is on the official Aircall.io, Inc. careers page.

Apply on company site