About this role
Managing a portfolio of around sixty customers with roughly two point five million dollars in annual revenue forms the daily routine for the Accelerate Account Manager at ada18. Operating within a high-volume and scaled environment, the incoming professional takes full ownership of retention, renewals, and client health while also carrying an expansion target. The team focuses on automating customer service interactions through an AI transformation platform that partners with enterprise brands.
Success in this role requires balancing numerous accounts simultaneously without relying on heavy hand-holding. Individuals who thrive here are organized, curious about business metrics, and capable of identifying risks early. Coaching and support accompany the journey for someone eager to develop commercial skills and navigate software tools efficiently.
What you will do
- Manage a portfolio of approximately sixty accounts representing about two point five million dollars in annual revenue.
- Drive the entire renewal lifecycle from start to finish while hitting retention targets.
- Monitor usage, automation rates, and account health to catch risks early and prevent surprises.
- Conduct regular check-ins and business reviews to connect platform usage with meaningful business results.
- Identify expansion opportunities within the existing book of business and work toward an expansion target.
- Maintain accurate forecasts and pipeline data within Salesforce on a weekly basis.
What you need
- Possess at least one year of experience in a customer-facing or commercial role such as account management, business development, or customer success.
- Demonstrate strong organization skills to juggle multiple accounts simultaneously without letting details slip.
- Communicate effectively with customers to uncover their core needs and concerns.
- Remain calm when handling frustrated customers and consistently follow through on commitments.
- Show coachability by actively seeking feedback, acting upon it quickly, and adapting to new software rapidly.
Nice to have
- Prior experience carrying a quota or target
- Background in B2B SaaS
Benefits
- Unlimited Vacation
- Comprehensive Benefits including extended health coverage, dental, vision, travel, and life insurance
- Wellness Account
- Employee & Family Assistance Plan
- Flexible Work Schedule
- Learning & Development Budget
Skills and tech stack
Questions candidates ask
What is the remote work policy for this role?
The position is remote-first with in-person friendly options, offering choices to work from home or at a local hub.
What is the expected salary range for the Account Manager position?
The expected salary range for this position is one hundred thirty thousand to one hundred seventy thousand dollars OTE, with actual pay determined by past experience, qualifications, and geographic location.
What tools and software are used in this role?
Employees use tools such as Salesforce, Google Workspace, and MS Office while picking up new software quickly.
Does the recruitment process involve artificial intelligence?
As part of the recruitment process, the company may use AI enabled tools to support certain aspects of hiring such as interview note-taking, though all hiring decisions are made by the team.