About this role
Customer-centric professionals who enjoy solving bespoke challenges and building sales systems from the ground up will find a strong fit in this account director role. OpenAI brings together scientists, engineers, and business leaders to develop safe artificial general intelligence that benefits humanity, operating through a collaborative Go To Market team of sales, solutions, support, marketing, and partnership experts.
Working within the sales group, the account director helps customers understand the impact of advanced AI models on their businesses and users. The person in this position manages the full sales cycle from initial pipeline generation to closure and renewal, partnering closely with research and engineering groups to guide customers through successful deployments and expansions.
What you will do
- Manage a portfolio of customer accounts by developing and executing comprehensive account strategies and plans.
- Support clients throughout the full lifecycle, spanning initial engagement, deployment, expansion, and renewal.
- Drive new and existing account growth through pipeline creation, discovery, evaluation, and product adoption.
- Partner closely with solutions and research engineering teams to build and execute complex customer programs.
- Own a revenue target and manage revenue forecasts while analyzing key account metrics for stakeholders.
- Monitor the industry landscape to contribute insights toward product roadmaps and corporate strategies.
What you need
- Bring over nine years of experience selling and renewing platform-as-a-service or software-as-a-service products.
- Demonstrate a proven ability to manage and grow customer relationships across the entire account lifecycle.
- Experience developing accounts from early sales stages through successful technical deployment.
- Demonstrated skill in designing and executing complex deal strategies with various stakeholders.
- Direct experience working with C-level executives in enterprise environments.
- Capability to communicate technical concepts clearly to both customers and internal teams.
- Adept at gathering, distilling, and processing complex market, competitor, and customer intelligence.
Benefits
- Offers Equity
- Relocation assistance to new employees
Questions candidates ask
What is the location and remote work policy for this role?
This role is based in San Francisco, CA. The company uses a hybrid work model of three days in the office per week and offers relocation assistance to new employees.
What compensation is associated with the position?
The position includes a salary range of $189K to $220.5K, offers equity, and includes a $189K to $220.5K commission structure.
What does the team responsible for this role do?
The Go To Market team helps customers learn how to leverage and deploy capable AI products across their businesses. It consists of sales, solutions, support, marketing, and partnership professionals working together.