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Technical Support Engineering Manager

OverjetPakistanSales & Marketing
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Salary
Not listed
Job type
Full-time
Work mode
Remote
Posted
23 Sept 2026
Status
Open · checked 7d ago

About this role

Overjet is seeking a remote Technical Support Engineering Manager based in Pakistan to lead and scale its frontline technical support team for dental AI platforms. This hands-on, player-coach position is ideal for an experienced technical leader who enjoys diving into complex troubleshooting while guiding a growing team.

Role Overview

Overjet operates as a leader in dental artificial intelligence, powering diagnostics and revenue cycle operations for insurers and dental providers. The Technical Support Engineering Manager will oversee a team of nine Technical Support Engineers handling difficult technical issues such as integration failures, sensor malfunctions, configuration problems, and log-level debugging. This greenfield opportunity involves creating foundational playbooks, triage procedures, and technical standards with potential for a director-level path as the company expands.

Key Responsibilities

Lead, mentor, and develop a team of nine Technical Support Engineers while establishing high standards for responsiveness and technical depth.
Manage operational performance by owning service level agreements to deliver faster resolutions for customers.
Drive the roadmap for AI-assisted triage, including evaluating internal debugging copilots and tuning Intercom's Fin agent.
Design and implement repeatable triage workflows and playbooks tailored to specific product lines and customer segments.
Partner alongside Engineering to organize how technical escalations get routed, tracked, and resolved.
Act as the customer advocate in product and engineering discussions to communicate the support impact of technical decisions.
Coordinate closely with onboarding and Customer Success groups to maintain a seamless customer journey.

Requirements

Possess two to three years of professional people management experience within a field engineering, technical support, or support engineering setting.
Demonstrate deep technical capability, comfortable reading logs, troubleshooting integration hurdles, and earning the trust of engineers.
Build trusted relationships with clinicians, practice operations leaders, and IT stakeholders during challenging interactions.
Exhibit a clear and direct communication approach for both internal teams and external customers.
Bring strong cross-functional instincts to advocate effectively for users without slowing down product or engineering departments.

Nice to Have

Background deploying or evaluating AI-driven tooling in an operational or support context, such as LLM-based debugging assistants or agentic triage.
Prior experience supporting regulated or technical sensor-based products.
Familiarity utilizing Intercom.
Direct involvement guiding a team through high-stakes customer-impacting incidents and major escalations to build improved processes.

Skills and Tools

LLM

Salary and Benefits

Competitive compensation packages and equity opportunities.
401k plans that feature a matching program.
Medical, dental, and vision health coverage featuring 99 percent covered employee premiums and 75 percent covered dependent premiums.
Life insurance along with AD and D coverage.
Eight weeks of paid parental leave.
Optional health savings account featuring employer contributions.
Flexible time off combined with paid company holidays.
Annual stipend dedicated to learning and development.

About the Company

Overjet stands as a pioneer in dental artificial intelligence, helping dental insurers and providers deliver superior patient care. Recognized on various industry lists for innovation and workplace culture, the organization fosters an environment of high velocity, ownership, excellence, and win-win collaboration.

How to Apply

Interested candidates should visit the official Overjet careers page to submit an application for this opportunity.

Skills and tech stack

LLM

Questions candidates ask

What is the primary focus of the Technical Support Engineering Manager?

The manager will lead a team of nine Technical Support Engineers, scale support operations, define triage playbooks, and drive AI-assisted tooling roadmaps.

Is this position remote?

Yes, this role is remote and based in Pakistan.

What qualifications are required for this role?

Applicants must have 2 to 3 years of people management experience in technical support, support engineering, or field engineering, along with strong log-reading and troubleshooting capabilities.

What experience is preferred regarding AI tools?

Experience deploying or evaluating AI tooling in a support or operations context, such as LLM-based debugging assistants and agentic triage, is strongly preferred.

What benefits does Overjet offer for this position?

Benefits include competitive compensation and equity, health insurance with 99 percent of employee premiums covered, 401k matching, paid parental leave, flexible time off, and a learning and development stipend.

Ready to apply?

The application is on the official Overjet careers page.

Apply on company site