About this role
CloudZero is seeking a Technical Support Engineer II to join the engineering department in Boston, MA, with remote flexibility available. This full-time position is ideal for an inquisitive troubleshooter with three to five years of experience who thrives in a dynamic environment.
Role Overview
This position functions primarily as a technical problem-solving role and secondarily as a customer-facing duty, acting as the critical link between users and developers. The chosen candidate will investigate challenging issues by diving into APIs, logs, queries, and data pipelines using advanced AI tooling. The professional will independently resolve difficult inquiries and escalate to engineering only when necessary, moving fast to trade traditional support for speed.
Key Responsibilities
Requirements
Nice to Have
Skills and Tools
Salary and Benefits
About the Company
CloudZero is recognized as the AI ROI Company and provides the financial control plane for artificial intelligence, allowing organizations to connect every dollar spent to its actual outcome. Enterprise companies such as Duolingo, Coinbase, DoorDash, and Shutterstock rely on the platform to monitor massive cloud expenditures. The organization has secured over $119 million in funding, including a $56 million Series C round backed by leading venture capital investors.
How to Apply
Interested candidates should visit the official CloudZero careers page to submit an application for this position.
Skills and tech stack
Questions candidates ask
What is the salary range for the Technical Support Engineer II position?
The salary range for this role is between $85,000 and $130,000 USD per year.
Where is this job located?
The position is based in Boston, MA, with remote work options available.
How many years of experience are required?
Candidates must have three to five years of experience in a complex troubleshooting environment at the application and data level.
What technical skills are needed for this role?
Required skills include SQL, log analysis fluency, REST API familiarity, day-to-day use of agentic AI tools, and an understanding of cloud infrastructure data.
How should I apply for this job?
Applicants should visit the official CloudZero careers page to submit their application.