About this role
Role Overview
CloudZero is seeking a Senior Customer Success Manager to join the team in a remote capacity, based out of Boston, MA. This full-time position suits an experienced B2B SaaS professional with a background in driving customer adoption, retention, and expansion. Reporting to the Manager of Customer Success, this role involves managing a dedicated book of 30 to 50 accounts while leveraging AI-driven workflows to automate repeatable tasks.
Key Responsibilities
Requirements
Nice to Have
Skills and Tools
Salary and Benefits
About the Company
CloudZero is the AI ROI company that offers a financial control plane for artificial intelligence, helping finance, IT, and engineering connect AI expenditures to real-world outcomes. The organization handles massive scale, having processed 14 trillion billing events over the last twelve months and partnering with major industry players like Anthropic. CloudZero has raised over $119 million in venture capital funding, including a $56 million Series C round.
How to Apply
Interested candidates should visit the official CloudZero careers page to submit an application for this remote position.
Skills and tech stack
Questions candidates ask
What is the salary range for the Senior Customer Success Manager role?
The salary ranges between $130,000 and $155,000 USD per year.
Is this position remote?
Yes, this is a remote position based out of Boston, MA.
How many accounts will I manage in this role?
You will carry a book of 30 to 50 accounts.
What experience is required for this position?
Candidates need 5+ years of experience in customer-facing roles within a SaaS company, along with proven success managing renewals and driving expansion.
What is the expectation regarding AI for this role?
CloudZero expects candidates to demonstrate personal adoption of AI in their daily work, including specific workflows and automations they have built.