About this role
Ironclad hiring for a Technical Platform Expert, Support in London offers a hybrid opportunity well-suited for professionals experienced in customer-facing B2B SaaS technical roles. Candidates based around London who enjoy blending technical troubleshooting with customer success will find this position a strong fit.
Role Overview
This position sits on the Technical Platform Expert team at Ironclad, focusing initially on hands-on technical support and expanding over time into consultative work supporting customer adoption. The role requires hybrid office attendance in London at least twice a week. Team members utilize advanced AI tools to resolve issues, guide platform configuration, and collaborate directly with engineering and product departments.
Key Responsibilities
Requirements
Nice to Have
Skills and Tools
Salary and Benefits
About the Company
Ironclad operates an AI contracting platform that unifies agreement processes for organizations globally, including the World Health Organization, Rivian, and the Associated Press. Recognized across the industry in the Gartner Magic Quadrant and Forrester Wave, the company receives backing from investors such as Sequoia, Accel, and Y Combinator.
How to Apply
Interested candidates should apply directly on the official company careers page.
Skills and tech stack
Questions candidates ask
Where is the job located?
The role is based in London with a hybrid work requirement of at least two days per week in the office.
How many years of experience are required?
Candidates must have 3 or more years of experience in a customer-facing, product-oriented role at a B2B SaaS company.
What kind of benefits are offered for this position?
UK employees receive 100% covered private medical and dental insurance for themselves and dependents, life assurance, income protection, pension contributions, family-forming support through Maven, leave policies, and monthly stipends for hybrid work, wellbeing, and phone use.
Is AI experience required?
Familiarity with generative AI concepts, large language models, prompt engineering fundamentals, and AI-assisted support workflows is required.
How should I submit my application?
Applications should be submitted directly through the official company careers page.