Technical Customer Success Manager, API
About this role
Developers adopting the Perplexity API Platform often need technical guidance to move from initial evaluation to production-grade AI applications. This role exists to guide those customers through integration hurdles, endpoint migrations, and broader adoption of search and agent orchestration tools.
Working closely with API customers ranging from AI startups to major tech enterprises, this team member owns the full lifecycle of a designated account portfolio. Responsibilities include analyzing usage data, troubleshooting technical blockers, and channeling user feedback directly into product planning.
Ideal candidates bring a blend of technical fluency and relationship management experience, thriving in an early-stage environment where they can build scalable customer success playbooks from the ground up.
What you will do
- Manage the complete customer journey from onboarding through retention and expansion by building trust with developers and business stakeholders.
- Analyze customer use cases and technical requirements to help teams overcome adoption barriers and reach production.
- Monitor account and product usage metrics to spot technical risks, declining adoption, and opportunities for growth.
- Investigate technical inquiries using API documentation and usage logs, collaborating with engineering teams on complex issues.
- Lead client-facing initiatives such as product rollouts and endpoint migrations while coordinating internal milestones.
- Develop and refine the API customer success playbook, covering account health signals, onboarding workflows, and internal handoffs.
What you need
- Bring at least four years of professional experience in technical account management, customer success, solutions engineering, or a related technical customer-facing function.
- Demonstrate strong technical fluency with the ability to read API documentation, make requests, interpret error responses, and discuss integrations with developers.
- Show a proven history of driving customer retention, adoption, and growth across a portfolio with clear personal accountability.
- Possess experience designing or improving cross-functional customer programs and playbooks rather than just operating existing ones.
- Communicate clearly in written and verbal formats, translating complex technical concepts for diverse audiences.
Nice to have
- Experience with APIs, developer tools, cloud infrastructure, or usage-based products.
- Familiarity with AI applications, search, retrieval, or agents, including how customers evaluate quality, latency, and cost.
- Working knowledge of Python or SQL for reproducing issues, analyzing usage, or automating recurring work.
Benefits
- Offers Equity
Skills and tech stack
Questions candidates ask
What is the compensation for this role?
The salary range for this position is $170K to $220K, and the role also offers equity.
Where is the position located?
This role is based in San Francisco.
What will I be working on daily?
You will own a portfolio of API customers, help them move from evaluation to production, lead product migrations, and bring customer feedback into product decisions.