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Technical Customer Success Engineer - Spur

OodleNew York CitySpur
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Salary
Not listed
Job type
Full-time
Posted
28 Mar 2026
Status
Open · checked 7d ago

About this role

Role Overview

The Technical Customer Success Engineer position at Frontdesk AI is a full-time, in-person role based in New York City within the Spur department. This role is ideal for professionals with a technical background who want to engage directly with clients, focus on key metrics, and support product growth using autonomous browser testing tools.

Key Responsibilities

Collaborate directly with clients to drive successful adoption of the AI-powered testing platform.
Build, update, and enhance AI-driven test flows tailored to client applications.
Troubleshoot failed tests and analyze how AI agents operate within client environments.
Facilitate customer pilots and production implementations by boosting test coverage and dependability.
Track user engagement metrics and channel actionable product feedback back to engineering and design teams.
Convert client objectives into effective prompts and operational workflows.
Collaborate alongside Account Executives during onboarding processes, product demonstrations, and interactive sessions.
Communicate clear technical concepts effectively to both technical and non-technical audiences.
Transition into taking complete ownership of client accounts and heading technical discussions over time.

Requirements

Bring three to four years of prior background working in customer success positions.
Demonstrate familiarity with technical concepts and the ability to manage multiple accounts while context-switching.
Possess a solid grasp of web applications and browser behavior.
Exhibit clear communication skills alongside empathy for users.
Show curiosity and a readiness to pick up new tools, workflows, and artificial intelligence concepts.
Maintain comfort working in an AI-first organization that integrates artificial intelligence across daily workflows.

Nice to Have

Prior automation background using any framework.
Previous quality assurance or software testing exposure.
Fundamental scripting skills or a strong desire to learn scripting.
Familiarity with CI/CD pipelines or API testing.
A keen interest in artificial intelligence, large language models, or prompt engineering.

Skills and Tools

Technical Concepts
Web Applications and Browser Behavior
AI Concepts and Prompt Engineering
Communication and Empathy
Automation and QA Frameworks

Salary and Benefits

Equity package
Wellness and gym stipends
Meal stipends
Company offsites

About the Company

Frontdesk AI operates the Spur department, building fundamental technology focused on autonomous browser agents that explore, think, validate, and self-heal like human users. The elite team includes builders hailing from DeepMind, Figma, past founders, and client backgrounds who ship rapidly to help digital teams release digital experiences with confidence.

How to Apply

Interested candidates should visit the official Frontdesk AI company careers page or use the provided application links to submit their candidacy for this New York City based opportunity.

Skills and tech stack

Figma

Questions candidates ask

Is this a remote position?

No, this is an in-person role based out of the New York City office.

What department is this role associated with?

This role is part of the Spur department at Frontdesk AI.

How much experience is required for this role?

Candidates should have 3 to 4 years of background in customer success roles.

What benefits are provided with this position?

The compensation and benefits package includes equity, gym and wellness stipends, meal stipends, and company offsites.

Do I need to be an artificial intelligence expert to apply?

No, you do not need to be an AI expert, but the company looks for candidates with comfort around AI and an appetite to learn quickly.

Ready to apply?

The application is on the official Oodle careers page.

Apply on company site