Role Overview
Bridge Health AI, operating under Frontdesk AI, is seeking a Senior Product Manager with over five years of product management experience and healthcare background to join the team in Chicago. This role focuses on translating complex healthcare operations into simple, scalable automation products for underserved communities.
Key Responsibilities
Own products and workflows end-to-end from customer discovery and problem definition through development, launch, measurement, and iteration.
Lead product conversations directly with customers, including healthcare executives, operational leaders, and frontline staff.
Co-design solutions with customers, mapping current-state and future-state workflows to understand operational friction points.
Prototype and test ideas quickly by putting concepts in front of users to gather feedback before and after launch.
Partner closely with engineering to translate customer and business needs into clear product requirements and make thoughtful tradeoffs.
Define and track success metrics using product data, operational outcomes, and customer feedback.
Shape the broader product strategy and roadmap as the organization grows.
Requirements
5+ years of product management experience, with meaningful experience building products in healthcare or health tech.
Demonstrated background owning meaningful products or workflows from discovery through launch and iteration.
Strong understanding of healthcare operations and the complexity of building products involving patients, providers, payers, and clinical teams.
Exceptional customer-facing skills with the ability to lead working sessions and turn messy conversations into clear product direction.
Strong product, user experience, and business judgment to connect decisions to customer value and company priorities.
Familiarity with modern AI tools such as ChatGPT, Claude, Cursor, or Claude Code to work faster across research, synthesis, and prototyping.
Excellent written and verbal communication skills with strong analytical abilities.
Ability to operate effectively in ambiguity with a strong ownership mindset.
Nice to Have
Experience at an early-stage health tech startup, ideally Seed through Series B.
Experience building technology for providers, health systems, FQHCs, Medicaid populations, payers, or value-based care organizations.
Experience with healthcare administrative workflows such as eligibility, enrollment, revenue cycle, patient access, care coordination, referrals, scheduling, prior authorization, or patient engagement.
Familiarity with Electronic Health Records (EHRs), payer systems, and healthcare data workflows.
Understanding of HIPAA, Protected Health Information (PHI), healthcare compliance, and software reliability expectations.
Experience designing products for busy, operationally constrained users.
Skills and Tools
Product discovery and user research
Workflow mapping and rapid prototyping
Modern AI tools (ChatGPT, Claude, Cursor, Claude Code)
Data analytics and metrics tracking
Cross-functional collaboration with engineering and operations
Salary and Benefits
Salary range: $120,000 to $160,000 USD per year.
About the Company
Bridge Health AI partners with Federally Qualified Health Centers (FQHCs) and community organizations to automate high-friction tasks like outreach, insurance verification, eligibility checks, and scheduling. Born out of Harvard and MIT and backed by Pear VC, Flare Capital, and Glen Tullman, the company is on a mission to eradicate health disparities by empowering care teams.
How to Apply
Apply on the official company careers page and follow any additional instructions provided in the job posting.
