Latest AI JobsBrowse Jobs
Witness AI logo

Technical Account Manager

Witness AIRemoteGTM
Apply on company site
Salary
$124K - $161K USD
Job type
Full-time
Work mode
Remote
Posted
16 Jun 2026
Status
Open · checked 7d ago

About this role

Role Overview

The Technical Account Manager role at Witness AI is a full-time, remote position suited for professionals with a strong background in network security who want to guide customers through deployment and platform integration. This position involves acting as a trusted technical advisor across the entire customer lifecycle, making it an ideal opportunity for those experienced in fast-paced cybersecurity or SaaS environments.

Key Responsibilities

Guide incoming customers through platform deployment, configuration, and tailored best practices for their network security environments.
Act as the primary technical point of contact for advanced support issues and complex network or security challenges.
Cultivate strong relationships, understand customer objectives, and proactively identify paths to improve adoption and user experience.
Deliver comprehensive product training sessions and develop technical materials such as runbooks, guides, and videos.
Partner directly with engineering and product teams to share customer feedback, bug reports, and feature requests.
Function as a subject matter expert in AI security and networking concepts, including proxies, firewalls, data leakage, and jailbreaks.
Monitor account usage metrics and health signals to spot potential risks and portfolio opportunities.

Requirements

Hold a Bachelor’s degree in Information Security, Computer Science, or a related field, or possess equivalent practical experience.
Minimum of 3+ years working in a customer-facing technical capacity such as Customer Success, Solutions Engineering, Pre-Sales, or Support.
Solid comprehension of networking fundamentals encompassing DNS, TCP/IP, VPN, IDS/IPS, firewalls, and Zero Trust architectures.
Familiarity with enterprise technologies, architectures, and hands-on operational experience with firewalls or proxies like Zscaler, Palo Alto Networks, Cisco, Netskope, or Fortinet.
Excellent communication skills capable of translating complex technical concepts for diverse audiences.
Background working inside fast-paced cybersecurity or SaaS corporate settings.

Nice to Have

Possession of relevant security certifications.
Prior practical experience supporting cybersecurity teams.
Background supporting enterprise clients or global customer accounts.
Previous work experience within a startup environment.
Familiarity with cloud security practices, SSO, and authentication protocols like OAuth and SAML.

Skills and Tools

Networking fundamentals (TCP/IP, DNS, VPN, firewalls, IDS/IPS, Zero Trust)
Proxy and firewall technologies (Palo Alto Networks, Cisco, Zscaler, Netskope, Fortinet)
Authentication protocols and SSO (SAML, OAuth)
Technical communication, training, and troubleshooting

Salary and Benefits

Competitive yearly salary ranging from $124,000 to $161,000, determined by qualifications, experience, skills, and location
Comprehensive health, vision, and dental insurance coverage
401(k) retirement plan participation
Generous vacation policy
Professional development and career growth opportunities
Hybrid work environment options

About the Company

Witness AI is a pioneer in intent-based AI security, designed to understand what users are attempting to accomplish rather than simply monitoring text. The platform provides real-time visibility into AI usage—capturing prompts, responses, and agent activity—to stop shadow AI, data exfiltration, and jailbreaks before any damage happens.

How to Apply

To apply for this position, please visit the official Witness AI careers page and submit your application online.

Questions candidates ask

What is the salary range for the Technical Account Manager role?

The salary range is between $124,000 and $161,000 per year, with the exact amount dependent on the candidate's location, skills, qualifications, and experience.

How many years of experience are required?

Candidates must have 3+ years of experience in a customer-facing technical role such as Support, Solutions Engineering, Customer Success, or Pre-Sales.

Is this position remote?

Yes, this is a remote employment opportunity.

What educational background is needed?

A Bachelor’s degree in Computer Science, Information Security, or a related field is required, though equivalent experience is also accepted.

What benefits are included with the job?

Benefits include health, dental, and vision insurance, a 401(k) plan, a generous vacation policy, professional development opportunities, and a hybrid work environment.

Ready to apply?

The application is on the official Witness AI careers page.

Apply on company site