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Support Specialist

ViktorWarsawGTM
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Salary
Not listed
Job type
Full-time
Posted
14 Jul 2026
Status
Open · checked 7d ago

About this role

This Support Specialist role at Viktor is based on-site in Warsaw, offering a chance to handle technical customer inquiries for an innovative AI teammate platform. This position suits an experienced professional with a strong technical background who thrives in a fast-paced environment and wants to directly influence product development.

Role Overview

Viktor is expanding its support capacity following a recent Microsoft Teams launch and rapid growth. This on-site position in Warsaw goes beyond managing a standard ticket queue by acting as a sensor network for the company. Professionals in this role resolve customer issues, analyze underlying patterns, and share actionable insights with the product team.

Key Responsibilities

Own tier-1 support tasks including triage, reproduction, resolution, and clean escalations.
Examine logs, test workarounds, and formulate clear bug reports that engineering teams can act on immediately.
Transform routine ticket feedback into distinct trend maps to guide future product decisions.
Assist customers in understanding complex agent behaviors that they might find difficult to articulate.
Enhance support infrastructure over time by building documentation, macros, and self-serve resolution methods.

Requirements

Possess two to five years of experience in technical support at a SaaS or AI company, or an equivalent verifiable track record.
Demonstrate exceptional written English along with clear, professional spoken English for internal and customer communications.
Bring enough technical skill to reproduce issues, read logs, and converse effectively with software engineers.
Adopt an AI-native approach by utilizing artificial intelligence daily for triage, reproduction, and drafting.
Display genuine curiosity regarding system failures and feel comfortable operating in a scrappy, evolving tooling environment.

Nice to Have

Prior experience supporting an artificial intelligence or agent-based product.
A history of authoring documentation or help center content that successfully deflected ticket volume.
The ability to read code, even without writing it on a daily basis.

Skills and Tools

Technical support and troubleshooting
Log reading and issue reproduction
Bug reporting and trend mapping
Documentation and help-center writing
AI tools for daily triage and drafting
Written and spoken English communication

Salary and Benefits

Top-of-the-market compensation package
High ownership level where employees manage critical areas of the company

About the Company

Viktor builds an AI teammate that integrates with Slack and Microsoft Teams, connects to numerous tools, and executes real work for companies across finance, marketing, operations, and engineering. Operating with a small team, high trust, and low process, the company values fast iteration and direct ownership.

How to Apply

Interested candidates should visit the official Viktor careers page to submit an application for this on-site role in Warsaw.

Questions candidates ask

Is this position remote or on-site?

This is strictly an on-site role based in either the Warsaw or Dublin office.

What experience is required for the Support Specialist role?

Candidates need two to five years of experience in technical support at a SaaS or AI company, or an equivalent verifiable track record.

What languages are required for communication?

Outstanding written English and clear, professional spoken English are required, as English is the working language for all internal and customer communications.

What does the support workflow involve beyond answering tickets?

Support specialists reproduce issues, read logs, write actionable bug reports for engineers, and turn ticket noise into trend maps for the product team.

What kind of environment can employees expect at Viktor?

Viktor operates as a small team with high trust, low process, and no alignment meetings, where decisions are made directly by owners.

Ready to apply?

The application is on the official Viktor careers page.

Apply on company site