About this role
The Support Knowledge Manager role at Hinge Health is a full-time position based out of the San Francisco headquarters with remote flexibility, perfect for an experienced information architect who enjoys building content operations programs. This hands-on position suits a dedicated professional who wants to shape the support knowledge infrastructure powering both human specialists and artificial intelligence systems.
Role Overview
As the Support Knowledge Manager, the individual will take complete ownership of the structure, quality, and daily health of support knowledge at Hinge Health. This role involves establishing practical standards for writing and maintaining content, ensuring that member-facing teams and AI systems retrieve accurate information instantly. The candidate will navigate ambiguity, build scalable workflows, and forge strong cross-departmental partnerships to elevate member support operations.
Key Responsibilities
Requirements
Nice to Have
Skills and Tools
Salary and Benefits
About the Company
Hinge Health is transforming healthcare delivery by using cutting-edge technology to scale musculoskeletal care for over 1.7 billion people affected globally. The platform provides evidence-based care addressing everything from acute injuries to chronic pain and post-surgical rehabilitation. Serving more than 20 million members across thousands of employers, Hinge Health maintains headquarters in San Francisco with additional offices in Montreal and Bangalore.
How to Apply
Interested candidates should submit their application directly through the official Hinge Health careers page, ensuring all communications and submissions occur exclusively through authorized company channels.
Questions candidates ask
What is the salary range for the Support Knowledge Manager role?
The salary for this position ranges from $112,000 to $168,000 per year in USD.
Where is the job located?
The role is based out of the Hinge Health headquarters in San Francisco, California, with remote flexibility available.
What qualifications are required for applicants?
Candidates must have 3+ years of experience managing knowledge or documentation for support operations, hands-on knowledge base administration experience, and a relevant bachelor's degree or equivalent practical experience.
What tools and platforms are relevant to this position?
Relevant tools include knowledge base platforms such as Zendesk Guide, Salesforce Knowledge, Intercom, Confluence, and Guru.
What benefits does Hinge Health offer employees?
Benefits include comprehensive medical, dental, and vision coverage, gender-affirming care support, fertility planning, a 401(k) plan with a 2% company match, modern life learning stipends, and an employee stock purchase plan.