Role Overview
The Strategic Operations Manager - Partnerships role at Relay is a full-time position based in Toronto, ON with remote flexibility, supporting the Partner Sales team to empower accounting and bookkeeping professionals. This opportunity suits an experienced operations professional who thrives on building scalable systems and guiding a category-defining Partner Program from the ground up.
Key Responsibilities
Own the revenue planning process for the accounting and bookkeeping (A&B) sales channel, encompassing annual planning, quota design, territory modeling, and headcount forecasting.
Design, document, and continuously improve the end-to-end sales process for A&B channel representatives from prospecting to close and handoff.
Build and maintain dashboards and reporting frameworks to offer real-time visibility into channel health, pipeline trends, representative performance, and revenue attainment.
Administer and optimize CRM workflows, data hygiene, and automation relevant to the A&B channel across platforms such as Salesforce and HubSpot.
Act as the primary Revenue Operations liaison to the A&B channel sales team to ensure tight alignment between field execution and company revenue goals.
Partner closely with Marketing, Finance, Product, and Customer Success to define channel demand generation, revenue forecasting, and roadmap prioritization.
Requirements
Possess 4+ years of professional experience in sales or partner enablement, partnerships, consulting, strategy and business operations, sales operations, or other sales channel-facing roles.
Demonstrate strong analytical skills with the ability to translate complex data sets into clear, actionable insights.
Show proficiency with CRM platforms including Salesforce and HubSpot, alongside BI and reporting tools like Metabase, Tableau, or Looker.
Act as a systems thinker with a heavy focus on execution, capable of taking ideas from concept to launch and scaling them effectively.
Exhibit strong communication skills to thrive in cross-functional environments and translate complexity into clarity.
Nice to Have
Experience working directly with accounting firms, go-to-market partner programs, or B2B software ecosystems.
Background in building Revenue Operations infrastructure from the ground up or scaling operations in a high-growth environment.
Familiarity with data infrastructure and analytics tools such as dbt, BigQuery, Snowflake, and Metabase or Looker.
Experience working directly with AI agents, LLM-based applications, or prompt engineering in a production environment.
Experience supporting a product-led growth (PLG) and sales-assisted hybrid go-to-market motion.
Background in fintech or small and medium-sized business (SMB) focused SaaS environments.
Direct experience working with small and medium-sized businesses in North America.
Skills and Tools
LLM
Snowflake
dbt
Salesforce
HubSpot
Metabase
Tableau
Looker
Salary and Benefits
Annual salary range spans from $126,000 CAD to $154,000 CAD.
Typical starting salary is $140,000 CAD for candidates who demonstrate full readiness for the defined scope of the role.
Offers below the typical starting point reflect candidates who can grow into the full scope with support, while offers above reflect impact that exceeds expectations or expanded scope from day one.
About the Company
Relay is a digital banking platform designed to give self-made business owners the tools and knowledge required to manage money effectively. By providing real financial visibility and replacing guesswork with clarity and confidence, Relay helps owners turn hard work into lasting business success.
How to Apply
Candidates should apply directly on the official company careers page.
