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Risk Analyst (Onboarding)

RelayToronto, ONRisk
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Salary
Not listed
Job type
Full-time
Work mode
Remote
Posted
10 Sept 2026
Status
Open · checked 7d ago

About this role

Relay is hiring a Risk Analyst for its Onboarding team in Toronto, offering a hybrid work arrangement. This entry-level position suits a curious and decisive candidate looking to evaluate business applications, combat fraud, and improve operational workflows in a digital banking environment.

Role Overview

The Onboarding team serves as Relay's front door, handling the critical task of reviewing every new business application. In this role, you will evaluate whether to approve, decline, verify, or request more information for incoming accounts. By balancing fraud prevention with a seamless customer experience, you ensure that legitimate business owners get fast access to digital banking tools while keeping bad actors out. This is an early-career or new graduate opportunity where you will receive training on KYC, KYB, fraud investigation, and internal tools.

Key Responsibilities

Review and decision new business applications from end to end, covering compliance checks, KYC/KYB, document verification, and fraud reviews.
Make and own approve or decline calls by verifying signals, checking business stories, and reviewing customer documentation.
Detect suspicious patterns, including synthetic identities, mismatched profiles, and altered or fraudulent documents.
Document reviews clearly and completely to support compliance requirements and internal case notes.
Suggest and build workflow improvements by flagging false positives, spotting gaps, and sharing recommendations with Risk Strategy.
Utilize daily AI tools to investigate faster, pull data, and optimize team operations.

Requirements

Recent university graduate or early-career professional with strong decision-making skills and sound judgment on incomplete information.
High agency problem solver who proactively drives solutions forward without waiting for instructions.
Capable of sustaining high output in repetitive queue work while using routine tasks to generate improvement ideas.
Active user of AI tools with a concrete example of accomplishing tasks achievable only through artificial intelligence.
Comfortable working in ambiguity with the ability to navigate grey-area judgment calls.
Receptive to direct feedback and eager to learn and adapt quickly.
Toronto-based, able to work hybrid, and available for one of two specific schedules: Wednesday through Sunday (remote weekend days with Monday/Tuesday off) or Monday through Friday from 1:00 PM to 9:00 PM ET.

Nice to Have

Exposure to fintech, banking, payments, fraud, or risk through coursework, co-ops, internships, or projects.
SQL proficiency to independently pull data without relying on analytics teams.
Prior queue or operations experience in support, reviews, moderation, or claims.
A strong customer-experience instinct focused on minimizing friction.
Working knowledge of KYC, KYB, and compliance onboarding impacts.

Skills and Tools

AI tools for investigation and data pulling
SQL
KYC and KYB compliance frameworks
Fraud detection and risk assessment

Salary and Benefits

Annual salary range: $61,200 CAD to $74,800 CAD.
Typical starting salary for fully ready candidates: $68,000 CAD.
Compensation growth tied directly to impact, with reviews not restricted to an annual cycle.

About the Company

Relay is an all-in-one, collaborative digital banking platform built for employer small-to-medium-sized businesses and their finance functions. Serving over 321,000 small business owners, Relay replaces financial guesswork with real-time visibility to increase the success rate of small businesses. The company values autonomy, relentless reinvention, ownership, and deep commitment to helping small businesses thrive.

How to Apply

To apply for this position, please visit the official Relay careers page and submit your application online.

Skills and tech stack

SQL

Questions candidates ask

What are the work schedule options for this hybrid role?

Candidates must be open to one of two schedules: Wednesday through Sunday (with Monday and Tuesday off, and weekend days worked remotely) or Monday through Friday from 1:00 PM to 9:00 PM ET.

Is this job open to recent graduates?

Yes, this is an entry-level role designed for recent graduates or individuals early in their careers. Relay provides training on tools, KYC/KYB, and fraud investigation.

What is the salary range for the Risk Analyst position?

The annual salary range is $61,200 CAD to $74,800 CAD, with a typical starting salary of $68,000 CAD for candidates who demonstrate full readiness for the role.

Where is the job located?

The role is based in Toronto, ON, with a hybrid work arrangement.

What experience with AI is required?

Candidates must actively use AI tools today and be able to demonstrate a concrete example of accomplishing something with AI that could not have been done without it.

Ready to apply?

The application is on the official Relay careers page.

Apply on company site