Latest AI JobsBrowse Jobs
CloudZero logo

Staff Technical Account Manager

CloudZeroBoston, MACustomer Success
Apply on company site
Salary
$150K - $170K USD
Job type
Full-time
Work mode
Remote
Posted
7 Aug 2026
Status
Open · checked 7d ago

About this role

CloudZero is seeking a Staff Technical Account Manager to join their Customer Success department in Boston, Massachusetts, with options for remote work. This full-time position is ideal for professionals with a strong background in cloud consulting and data analysis who want to empower enterprise clients on their cost intelligence journey.

Role Overview

As a Staff Technical Account Manager, the professional acts as a trusted advisor to clients regarding cloud and AI return on investment. The individual collaborates directly with engineering, finance, and executive personas to analyze resource usage, evaluate cost growth solutions, and guide unique cost intelligence paths. This position suits a strategic thinker who blends technical account management expertise with strong relationship-building skills to deliver memorable customer experiences.

Key Responsibilities

Guide strategic customer onboarding, implementation initiatives, and ad hoc requests.
Coach, mentor, and train fellow team members on continuous improvement and enablement.
Form strong relationships with key personas and provide domain expertise to gain credibility with senior management.
Monitor performance metrics and conduct periodic executive business reviews to communicate value.
Serve as the Customer Success ambassador for product, engineering, and go-to-market teams.
Introduce new features, solve complex client issues, and prevent negative service trends.
Support retention and expansion efforts for strategic accounts exceeding $300k in annual recurring revenue.
Create repeatable and scalable technical solutions, playbooks, and runbooks based on client requirements.

Requirements

Seven or more years of consulting experience on AWS, GCP, or Azure services.
Seven or more years of experience in a Technical Account Manager, DevOps, or related B2B SaaS role.
Strong expertise in analyzing complex datasets in Excel using advanced concepts like pivot tables, index matches, and v-lookups.
Experience building Business Intelligence dashboards in tools such as Looker, Tableau, Quicksight, or Domo.
Expert proficiency in authoring SQL.
Proven ability to communicate financial analysis and optimization recommendations to both technical and finance teams.
Deep understanding of cloud spend, resource reservations, tagging strategies, and labeling limitations.

Nice to Have

AWS Solution Architect certification
Google Cloud Digital Leader or Google Associate Cloud Engineer certification
Azure AZ-900 or Azure Cost Module certification
Introduction to FinOps, FinOps Practitioner, FinOps Engineer, or FOCUS certification
AWS Cloud Practitioner certification

Skills and Tools

SQL
AWS, GCP, and Azure
Excel advanced functions
BI dashboards
FinOps practices

Salary and Benefits

Annual salary ranging from $150,000 to $170,000 in USD.
Full-time employment structure.

About the Company

CloudZero functions as the AI ROI company, offering a financial control plane for artificial intelligence that allows finance, IT, and engineering teams to connect AI spending to real-time outcomes. The enterprise has raised over $119 million, including a Series C funding round backed by top venture capital firms, and processes trillions of billing events for major clients such as Coinbase, DoorDash, Duolingo, and Shutterstock.

How to Apply

Interested candidates should visit the official CloudZero careers page to submit their application for the Staff Technical Account Manager position.

Skills and tech stack

SQLAWSGCPAzure

Questions candidates ask

What is the salary range for the Staff Technical Account Manager role?

The annual salary for this position is between $150,000 and $170,000 USD.

Where is the job located?

The position is based in Boston, Massachusetts, and offers remote work flexibility.

What experience level is required for this position?

Candidates must have 7 or more years of experience in a Technical Account Manager, DevOps, or related B2B SaaS role, alongside consulting experience on AWS, GCP, or Azure.

What technical skills are needed for the job?

Required technical skills include authoring SQL, building BI dashboards, and performing advanced data analysis in Excel using pivot tables and v-lookups.

How should I apply for this position?

You should apply directly on the official CloudZero careers page.

Ready to apply?

The application is on the official CloudZero careers page.

Apply on company site