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Staff Product Manager, Patient Experience (Payments)

Grow TherapySan FranciscoTechnology
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Salary
$200K - $250K USD
Job type
Full-time
Work mode
Remote
Posted
5 Jun 2026
Status
Open · checked 7d ago

About this role

Role Overview

The Staff Product Manager, Patient Experience (Payments) at Grow Therapy is a full-time position based in San Francisco, California, with remote flexibility. This role suits an experienced product professional dedicated to transforming healthcare billing into a clear, trustworthy experience for mental health clients.

Key Responsibilities

Manage the strategy and roadmap for the Payments Experience team to create a delightful billing and insurance process for clients.
Partner cross-functionally with User Experience Research, Design, Client Support, and Data teams to identify key opportunities for enhancing the billing workflow.
Work alongside the design team to build end-to-end solutions that eliminate friction, turning complex insurance concepts such as deductibles into clear actions.
Release innovative features designed to create measurable, positive impacts on client retention and overall experience.

Requirements

Minimum of 5 years of product management experience with full strategy ownership of end-to-end surface areas.
Background launching 0 to 1 features within high ambiguity environments.
Strong data analysis and experimentation skills to drive decisions and uncover user needs.
Exceptional prioritization instincts capable of balancing short-term wins and long-term platform investments.
Proven user empathy with a passion for transforming real user pain points into thoughtful product outcomes.
High adaptability, comfort with ambiguity, and the ability to learn quickly.
Demonstrated capability to lead cross-functional teams and deliver impactful products rapidly.
Outstanding communication skills and the ability to influence stakeholders across multiple levels.
A proven track record of owning tangible outcomes rather than just outputs.

Skills and Tools

Product Management Strategy and Execution
Data Analysis and Experimentation
Cross-functional Leadership
User Research and Empathy
Zero-to-One Product Launches

Salary and Benefits

Annual Salary: $200,000 to $250,000 in USD.
Comprehensive health benefits including medical, dental, vision, life, and disability coverage.
Free access to therapy through the Grow platform for US employees.
Financial wellness tools including retirement savings programs and equity opportunities.
Flexible time off, company-paid holidays, and a full company-wide winter break.
Up to 18 weeks of paid parental leave alongside a new child stipend.
Dedicated weekly mental health mornings or afternoons for personal care.
Annual wellness and development stipends.
Pre-tax commuter benefits for hub-based workers.
Home office support and meal benefits tailored to remote and hub workers.
Additional perks such as wellness memberships, virtual care, pet insurance discounts, and global travel assistance.

About the Company

Grow Therapy was founded in 2020 to tackle the critical challenge of making mental health care more accessible and effective. The organization operates a three-sided marketplace that empowers providers, supports insurance payors, and serves patients. Backed by over $328 million in funding, including a Series D round at a $3 billion valuation from prominent investors, Grow Therapy empowers everyone on the team to drive meaningful change in healthcare.

How to Apply

Please visit the official Grow Therapy careers page to submit your application and review any additional role details.

Questions candidates ask

What is the salary range for the Staff Product Manager, Patient Experience role?

The annual salary ranges from $200,000 to $250,000 USD.

Is this position remote?

Yes, this role is based in San Francisco with remote flexibility available.

How many years of experience are required?

Candidates must have at least 5 years of product management experience owning the full strategy of an end-to-end surface area.

What benefits are offered to full-time employees?

Employees receive comprehensive medical, dental, and vision coverage, free platform therapy access, retirement savings, equity opportunities, flexible time off, paid parental leave, wellness stipends, and home office support.

How should I apply for this position?

Candidates should apply directly on the official Grow Therapy careers page.

Ready to apply?

The application is on the official Grow Therapy careers page.

Apply on company site