Role Overview
The Senior Manager, Mission Engineering & Operations role at Axon involves leading a distributed team of embedded Mission Engineers who build workflows, automations, and AI-enabled solutions for public safety agencies. Based regionally in the Southeast US with up to 40% travel, this position suits an experienced technical leader who can guide complex customer engagements and turn field insights into scalable solutions.
Key Responsibilities
Lead, coach, and develop a distributed team of embedded Mission Engineers working across strategic agency environments.
Establish clear expectations for ownership, technical quality, onsite partnership, production delivery, adoption, documentation, and measurable agency impact.
Ensure Mission Engineers begin with the agency’s mission, operational workflow, and desired outcome before selecting or building a solution.
Maintain visibility across strategic agencies, active builds, adoption progress, technical risk, and emerging operational needs.
Maintain sufficient fluency across SaaS, cloud services, APIs, enterprise integrations, hardware, data, and modern AI tooling to coach technical decisions.
Build mechanisms for Mission Engineers to document and share reusable workflows, integrations, frameworks, and playbooks.
Build trusted relationships with command staff, agency executives, technical leaders, and internal senior leadership.
Requirements
10+ years of experience in customer-facing technical delivery, systems integration, solutions engineering, implementation consulting, operational transformation, or comparable environments.
5+ years leading and developing senior technical individual contributors in customer-facing organizations.
Demonstrated success coaching teams that deliver secure, production-ready solutions in complex customer environments.
Experience leading distributed or field-based teams across multiple customers, regions, or engagement models.
A record of improving technical execution, adoption, operational outcomes, and delivery consistency across a portfolio.
Broad technical fluency across SaaS platforms, cloud services, APIs, networking, hardware, integrations, data workflows, and AI-enabled technologies.
Executive presence with the ability to earn trust, communicate trade-offs, and guide decisions with command staff and senior leaders.
Strong systems thinking and the ability to distinguish isolated issues from patterns that require a scalable solution.
A data-informed leadership approach using baselines, production delivery, adoption, operational improvement, quality, and reuse to evaluate performance.
Comfort leading through ambiguity while creating clarity around ownership, priorities, and success criteria.
Ability to obtain and maintain CJIS compliance and exercise sound judgment with highly sensitive information.
Nice to Have
Experience in public safety, law enforcement, defense, government technology, or another mission-critical operating environment.
Familiarity with CAD, RMS, digital evidence, real-time operations, or integrated public safety ecosystems.
Experience leading teams that build automations, integrations, operational workflows, internal tools, or AI-enabled solutions.
Experience converting field-developed solutions into reusable frameworks, product improvements, or organizational playbooks.
Familiarity with technical talent development, competency frameworks, or academy-style enablement programs.
Skills and Tools
SaaS Platforms and Cloud Services
APIs, Networking, and Enterprise Integrations
Data Workflows and Modern AI Tooling
Hardware and Digital Evidence Systems
Systems Integration and Solutions Engineering
Salary and Benefits
Competitive salary and 401k with employer match
Discretionary paid time off and paid parental leave for all
Medical, dental, and vision plans
Fitness programs and emotional and mental wellness support
Learning and development programs
About the Company
Axon is on a mission to Protect Life, pursuing society's most critical safety and justice issues with an ecosystem of devices and cloud software. The company values candor, care, diverse perspectives, and a fast-paced environment where employees take ownership and drive real change.
How to Apply
Please apply on the official company careers page.
