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Specialist I, Partnership Support

Grow TherapyRemoteBusiness
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Salary
$20 - $24 USD per hour
Job type
Full-time
Work mode
Remote
Posted
18 Sept 2026
Status
Open · checked 7d ago

About this role

Role Overview

The Specialist I, Partnership Support position at Grow Therapy is a full-time, remote opportunity suited for empathetic professionals with customer support experience. This role operates within the business department as part of a collaborative team, delivering exceptional service to clients and clinicians.

Key Responsibilities

Handle live communication channels, including phone calls, chats, and emails from clients and clinicians.
Collaborate across Customer Operations to eliminate stakeholder roadblocks.
Partner with Engineering and Revenue Cycle Management teams to resolve billing issues and software bugs.
Attend regular supervisory meetings to review performance metrics, receive feedback, and establish goals.
Travel two to three times annually for department and company offsites.

Requirements

Minimum of two years working in a customer support capacity.
At least one year of specific experience delivering multi-channel support via phone, email, and live chat.
High attention to detail with the ability to multitask and adapt to changing environments.
Comfort working within a contact center setting while maintaining composure during intense interactions.
Intermediate technical capability and experience utilizing multiple tools and large databases simultaneously.

Skills and Tools

Multi-channel customer support (phone, chat, email)
Healthcare billing and health insurance knowledge
Database navigation and multi-tool proficiency
Problem-solving and investigation

Salary and Benefits

Hourly base compensation of $24.03.
Comprehensive health coverage including medical, dental, vision, life, and disability insurance.
No-cost therapy access through the Grow platform for US employees.
Retirement savings plans and equity opportunities.
Flexible time off, paid holidays, and a company-wide winter break.
Up to 18 weeks of paid parental leave accompanied by a new child stipend.
Weekly dedicated time for mental health mornings and afternoons.
Annual wellness and development stipend alongside home workspace support and meal benefits.

About the Company

Grow Therapy launched in 2020 to address critical accessibility and effectiveness issues in mental health care through a three-sided marketplace model. The organization is backed by over $328 million in funding from prominent venture capital firms, including a Series D round at a $3 billion valuation. The company culture encourages ownership, proactive problem-solving, and a dedication to improving mental health access.

How to Apply

Interested candidates should visit the official Grow Therapy careers page to submit a resume in PDF format.

Questions candidates ask

Is this position remote?

Yes, this role is fully remote, though it does require travel two to three times a year for company and department offsites.

What is the hourly pay rate for this job?

The base compensation for this role is $24.03 per hour.

What level of experience is required?

Applicants must have at least two years of customer support experience, including a minimum of one year providing support over the phone, via live chat, and through email.

What benefits are included with employment?

Full-time employees receive medical, dental, vision, life, and disability coverage, free platform therapy access, retirement programs, flexible time off, paid parental leave, wellness stipends, and home workspace support.

How do I apply for this position?

You can apply by uploading your resume in PDF format directly on the official company careers page.

Ready to apply?

The application is on the official Grow Therapy careers page.

Apply on company site