About this role
Leaders who thrive in foundational roles and enjoy building a presales function from scratch will find a strong fit at Synthesia. As the AI video platform for enterprise continues scaling following a recent $200 million Series E funding round, the New York City team is scaling to meet demand. This Solutions Engineering Manager will lead, hire, and mentor a regional team of five to ten solutions engineers while remaining hands-on during high-impact enterprise deals.
Working closely with sales, product, and customer success leadership, this person establishes regional strategy, demo methodologies, and forecasting processes. Daily responsibilities involve shaping the presales playbook, coaching team members on frameworks like MEDDPICC, and presenting business value narratives to executive audiences. Synthesia operates with a hybrid schedule requiring time in the New York City office, combined with workplace flexibility.
What you will do
- Hire, ramp, and develop a regional team of five to ten solutions engineers across multiple experience levels.
- Execute and reinforce core presales motions such as discovery, demos, workshops, and Proofs of Concept.
- Design and evolve demo methodology across Studio, Roleplay Sessions, and Interactive Avatars.
- Own forecasting, pipeline hygiene, and performance reporting for presales involvement in the market.
- Partner with sales leadership on account and territory strategy to resource the highest-value opportunities.
- Coach the team on MEDDPICC and Command of the Message frameworks through real-world application.
What you need
- Prior experience recruiting, managing, and developing solution engineering presales teams.
- Background that started as an individual contributor and evolved into solving complex problems with product partners.
- Track record of improving team performance through coaching and hands-on deal support.
- Comfort owning forecasting, pipeline hygiene, and performance reporting from a presales perspective.
- Fluency in MEDDPICC and Command of the Message frameworks with the ability to coach others.
- Clear, inclusive communication skills with the ability to navigate both technical details and executive-level value narratives.
Benefits
- Competitive salary + stock options
- Hybrid working environment for NY based employees
- 100% Medical, Dental & Vision
- 401k Plan + company match
- Paid parental leave
- 25 days of annual leave + Public holidays + paid sick leave
Skills and tech stack
Questions candidates ask
What is the remote work policy for this role?
This role is hybrid with two or more days a week required in the New York City office depending on needs. The company also offers 60 days of work from anywhere annually.
What frameworks does the team use for sales and discovery?
The team uses MEDDPICC and Command of the Message frameworks. Leadership is expected to build fluency in these areas through coaching on real-world application.
What products will the team demonstrate?
The team uses Synthesia Studio, Roleplay Sessions, and Interactive Avatars during demonstrations and evaluations. Solutions engineering managers help design and evolve this demo methodology.