About this role
Synthesia builds an artificial intelligence video communications platform that simplifies production processes and makes content creation accessible across global enterprises. Operating within the Revenue Operations function, the Deal Strategy Specialist partners directly with account executives, customer success managers, finance, and legal teams to structure, price, and approve commercial agreements across the NAMER region. The team ensures that transactions remain commercially sound, operationally clean, and structured efficiently to close while managing review workflows, data integrity, and cross-functional coordination.
Candidates joining this team will support deal reviews from initial submission through approval routing, exception triage, and post-signature hygiene. Daily responsibilities involve collaborating with field teams on standard agreements, modeling multi-year and multi-product deals, maintaining CRM data accuracy, and escalating complex structures to senior colleagues. An ideal professional for this position possesses strong technical foundations in Salesforce and CPQ environments, an awareness of revenue recognition principles, and a proactive approach to managing commercial operations in a fast-paced business environment.
What you will do
- Review deal submissions from NAMER strategic account teams for compliance with pricing policies, discount schedules, and approval thresholds.
- Support the modelling of multi-year and multi-product deals by building ARR, TCV, and per-seat fee scenarios under guidance.
- Manage deal data integrity within Salesforce to ensure opportunity records and audit trails remain accurate and complete.
- Validate deal configurations and flag system issues within DealHub during the review workflow.
- Act as a primary point of contact for field teams regarding standard commercial queries and submission questions.
- Coordinate routine deal questions with finance and legal departments while escalating non-standard terms appropriately.
- Maintain deal log accuracy, meet established service level agreements, and track inbound deal desk cases through a shared mailbox.
What you need
- Three years of professional experience in a deal desk, sales operations, revenue operations, or commercial finance role within a B2B SaaS company.
- Hands-on Salesforce experience including navigating opportunity records, running reports, and maintaining data accuracy.
- Familiarity with CPQ systems such as DealHub or Salesforce CPQ to understand how configurations map to pricing outputs.
- Working knowledge of revenue recognition principles like ASC 606 or IFRS 15 to identify deal structure complexities.
- Comfort building and interpreting deal models in Excel or Google Sheets, including ARR and TCV splits and discount waterfall logic.
- Residency in the NAMER region with comfort spanning broader American deal cycles.
Nice to have
- Experience with CLM platforms such as Ironclad, LinkSquares, or Luminance
- Exposure to AWS Marketplace or other cloud marketplace deal mechanics
- Experience supporting a deal desk or revenue operations tooling implementation
- Familiarity with NetSuite for order management or billing workflows
- Knowledge of NAMER-specific commercial nuances, GDPR data processing terms, EU procurement cycles, and local invoicing requirements
Skills and tech stack
Questions candidates ask
What region does this role support?
This position is based in the NAMER region and requires supporting broader American deal cycles. Candidates must be NAMER-based and comfortable managing regional commercial operations.
What systems and technical tools will I use daily?
Daily work involves hands-on use of Salesforce to manage opportunity records and data integrity, alongside DealHub CPQ for validating deal configurations. Professionals also build and interpret deal models using Excel or Google Sheets.
Who will I work with across the organization?
You will partner directly with account executives, customer success managers, sales leadership, finance, and legal teams across the NAMER region. Your primary responsibility is to structure, price, and approve deals collaboratively with these internal stakeholders.
What background is required for this position?
The role requires three years of experience in a deal desk, sales operations, revenue operations, or commercial finance role within a B2B SaaS company. Candidates must also bring working knowledge of SaaS commercial mechanics and revenue recognition principles.