About this role
Managing system configurations, building forecast models, and delivering pipeline reports to sales leadership form the core daily work for this position. Synthesia develops an enterprise AI video platform that is utilized by major global organizations, and the sales operations team ensures this commercial engine runs smoothly and efficiently. Operating from New York City, the person joining the organization will own the data, systems, and processes supporting the go-to-market motion while partnering directly with Finance, Marketing, and RevOps.
Success in the role requires an individual who balances technical system administration with strategic analytical thinking. Candidates should feel comfortable configuring Salesforce, modeling commission plans alongside Finance, and presenting findings to senior stakeholders. Those who thrive here enjoy untangling complex datasets, establishing scalable operational workflows, and helping commercial teams make better-informed decisions during a period of significant company growth.
What you will do
- Build and maintain dashboards tracking pipeline, forecast, quota attainment, and funnel conversion metrics for sales leadership.
- Prepare and validate the underlying data required for weekly, monthly, and quarterly forecast reviews.
- Improve operational workflows including territory planning, lead routing, deal desk operations, and quote-to-cash processes.
- Model commission plans, calculate payouts, and assist with quota-setting analysis in coordination with the finance department.
- Collaborate across departments with Marketing, Customer Success, RevOps, and Finance on shared efficiency initiatives.
- Proactively identify process breakdowns and data discrepancies to implement effective fixes.
What you need
- Bring three to five or more years of professional experience in a Sales Operations, Revenue Operations, or Business Analyst capacity.
- Demonstrate strong hands-on experience working directly with Salesforce.
- Possess advanced proficiency in Excel or Google Sheets for modeling and analysis.
- Show a proven track record of creating forecasting models and reports utilized by sales leadership.
- Exhibit the ability to work cross-functionally and communicate findings clearly to senior stakeholders.
Nice to have
- SaaS industry experience
- Admin-level Salesforce configuration
- SQL experience
- BI tool experience such as Tableau, Looker, or Omni
Skills and tech stack
Questions candidates ask
Where is this job located?
The role is based in New York City. Synthesia is headquartered in London with offices and teams across Europe and the US.
What tools and software will I be using?
The tech stack includes Salesforce, advanced Excel or Google Sheets, SQL, and BI tools such as Tableau, Looker, or Omni.
Who will I be working with?
You will partner closely with Sales, Finance, Marketing, and Customer Success or RevOps teams. The work involves presenting insights and reporting directly to sales leadership.