Latest AI JobsBrowse Jobs
Nightfall AI logo

Senior Technical Support Engineer

Nightfall AIBengaluruGTM
Apply on company site
Salary
Not listed
Job type
Full-time
Work mode
Remote
Posted
30 Apr 2026
Status
Open · checked 7d ago

About this role

Role Overview

Nightfall AI seeks a remote Senior Technical Support Engineer based in Bengaluru to deliver expert troubleshooting and client assistance for SaaS platforms and endpoint deployments. This customer-facing position suits a professional with at least four years of SaaS technical support experience who enjoys resolving complex technical hurdles while driving client success.

Key Responsibilities

Address and resolve customer tickets concerning SaaS applications, APIs, and various integrations within established service level agreements.
Troubleshoot software integrations across platforms like M365, Slack, Salesforce, Google Workspace, and Gmail.
Investigate API concerns, covering data flows, authentication methods, and request or response errors.
Assist with SIEM and SOAR integrations, automation workflows, and webhooks.
Handle endpoint deployment troubleshooting using scripts, MSI, PKG, and macOS profiles alongside MDM solutions like Jamf, Kandji, Intune, and Workspace ONE.
Gather and evaluate log data across security, application, and system layers to perform root cause analysis.
Build and update knowledge base materials using Knowledge-Centered Support methods.
Assist clients during onboarding and deployment, guiding them through endpoint rollouts, detector setups, policy configurations, and SaaS connections.
Coordinate with Engineering and Product teams to report bugs with precise reproduction steps and accelerate platform enhancements.
Team up with Customer Success, Sales, and Solutions Engineering departments to foster lasting client relationships.

Requirements

Minimum of 4 years of background in Technical Account Management, Technical Support, or a comparable SaaS position.
Practical familiarity with data or security platforms including CASB, DLP, cloud security solutions, SIEM, or SOAR.
Advanced problem-solving abilities and familiarity with cloud architectures, integrations, logs, and APIs.
Working knowledge of Windows and macOS operating systems, alongside extension and endpoint installations.
Proficiency in command-line utilities, PowerShell, or Bash.
Strong capability to analyze logs and conduct thorough root cause investigations.
Dedication to not only fixing client difficulties but also educating users effectively.
Preference for live communication via video calls with clients rather than relying solely on text messages.
Enthusiasm for contributing to a growing data loss prevention product during its early stages.

Nice to Have

Background working with AI or machine learning-driven security applications or data classification tools.
Exposure to GCP, AWS, or Azure cloud environments.
Demonstrated success working in fast-paced startup environments.
Understanding of Linux operating environments.

Skills and Tools

SaaS Platforms and Integrations
APIs, Webhooks, SIEM, SOAR
Windows and macOS Systems
MDM Tools (Jamf, Intune, Kandji, Workspace ONE)
PowerShell, Bash, and Command-Line Tools
Log Analysis and Root Cause Diagnostics
AWS, GCP, and Azure

About the Company

Nightfall AI operates as a unified data loss prevention and insider risk management platform driven by artificial intelligence. The organization protects sensitive information across endpoint devices, email, GenAI tools, and SaaS applications. Numerous organizations, ranging from top banking institutions to AI pioneers, rely on the platform to prevent data exfiltration at scale. Backed by prominent venture capital firms and seasoned cybersecurity leaders, Nightfall aims to automate security workflows and empower organizations to innovate safely.

How to Apply

Interested candidates should visit the official Nightfall AI careers page to submit their application for this remote position.

Skills and tech stack

AWSGCPAzure

Questions candidates ask

Is this position remote?

Yes, this role is listed as remote with a location context of Bengaluru.

How many years of experience are required?

Applicants must have at least 4 years of experience in technical support, technical account management, or a similar SaaS role.

What kind of tools and systems will I troubleshoot?

You will troubleshoot SaaS applications, APIs, SIEM and SOAR integrations, endpoint deployments, and MDM solutions like Jamf, Intune, Kandji, and Workspace ONE.

What are some of the nice-to-have qualifications?

Preferred qualifications include familiarity with AWS, GCP, or Azure environments, AI/ML-driven security tools, startup experience, and Linux knowledge.

How should I apply for this job?

You can apply directly through the official company careers website for Nightfall AI.

Ready to apply?

The application is on the official Nightfall AI careers page.

Apply on company site