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Senior Technical Account Manager

CloudZeroBoston, MACustomer Success
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Salary
$130K - $150K USD
Job type
Full-time
Work mode
Remote
Posted
7 Aug 2026
Status
Open · checked 7d ago

About this role

CloudZero is seeking a Senior Technical Account Manager to join its Customer Success department in Boston, MA, with remote flexibility available. This full-time position is ideal for a customer-focused professional with a passion for data analysis who wants to guide organizations through their cost intelligence journeys.

Role Overview

In this role, the selected candidate will interact directly with clients to deliver cost intelligence insights, explore solutions for cost growth, and advise on AI return on investment. The individual will handle strategic discussions involving resource usage, tagging strategies, unit costs, and COGS with diverse audiences ranging from engineering teams to executive leadership.

Key Responsibilities

Manage ongoing strategic customer segment onboarding, implementation initiatives, and ad hoc requests.
Mentor, coach, and train fellow team members on continuous improvement and enablement.
Build robust strategic relationships with key customer personas and gain credibility with senior management.
Track performance metrics, communicate value, and lead periodic executive business reviews.
Represent the customer voice internally across product, engineering, and go-to-market teams.
Introduce new features and products while championing the business outcomes process.
Proactively prevent negative service trends and resolve complex client or vendor challenges.
Develop scalable technical solutions and playbooks based on customer requirements and roadmaps.
Create clear standards for data analysis and deliver concise presentations for stakeholders.

Requirements

Minimum of 3 years of consulting experience working with AWS, GCP, or Azure services and solutions.
At least 3 years of professional background in a Technical Account Manager, DevOps, or related capacity within a B2B SaaS technology environment.
Demonstrated capability to execute tasks effectively in a fast-paced and transformative workplace.
Strong collaborative skills with the ability to educate, mentor, and influence stakeholders at all levels.
Background in creating and communicating financial analysis and cloud optimization recommendations to technical and finance groups.
Deep understanding of cloud spend, resource reservations, and the benefits or limitations of tagging strategies.
Proficiency in analyzing complex datasets utilizing advanced Excel techniques alongside experience building BI dashboards such as Tableau, Looker, or QuickSight.
Advanced expertise in writing SQL queries.

Nice to Have

AWS Solution Architect certification
Google Cloud Digital Leader or Google Associate Cloud Engineer certification
Azure AZ-900 or Azure Cost Module certification
Possession of at least one major cloud certification across AWS, GCP, or Azure
Introduction to FinOps, FinOps Practitioner, FinOps Engineer, or FOCUS certifications

Skills and Tools

SQL
AWS, GCP, and Azure cloud environments
Excel advanced data analysis
BI dashboards

Salary and Benefits

Annual base salary ranging from $130,000 to $150,000 in USD.

About the Company

CloudZero operates as an AI ROI company that offers a financial control plane for artificial intelligence, helping enterprises connect AI spending directly to business outcomes. The organization has raised more than $119 million in venture capital, including a $56 million Series C round, and processes trillions of billing events for major technology companies.

How to Apply

Interested candidates should visit the official CloudZero careers page to submit an application for this opportunity.

Skills and tech stack

SQLAWSGCPAzure

Questions candidates ask

What is the salary range for the Senior Technical Account Manager role?

The annual salary for this position ranges from $130,000 to $150,000 USD.

Where is this job located?

The role is based in Boston, Massachusetts, with remote work options available.

How much experience is required for this position?

Applicants must have at least 3 years of consulting experience with AWS, GCP, or Azure, along with 3+ years of experience as a Technical Account Manager, DevOps professional, or in a related B2B SaaS role.

What technical skills are necessary for the job?

Candidates must be experts in writing SQL, capable of advanced Excel data analysis, and experienced with BI dashboards and major cloud platforms like AWS, GCP, and Azure.

What certifications are preferred by CloudZero?

Preferred credentials include AWS Solution Architect, Google Cloud Digital Leader, Google Associate Cloud Engineer, Azure AZ-900, Azure Cost Module, FinOps certifications, and FOCUS certification.

Ready to apply?

The application is on the official CloudZero careers page.

Apply on company site