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Senior Support Specialist Desktop Perplexity (London, Belgrade, Berlin)

PerplexityLondonCustomer Success & Support
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Salary
Not listed
Job type
Full-time
Work mode
Remote
Experience
Senior · 3+ yrs
Posted
5 Oct 2026
Status
Open · checked 7d ago

About this role

The Senior Support Specialist/Customer Success, Desktop Perplexity role is located in London and suits a technical support professional with application development background who wants to assist desktop browser users. This position involves helping individuals troubleshoot issues and maximize the value of an AI-native browsing experience.

Role Overview

The position centers on assisting users of desktop applications and resolving technical challenges. The individual acts as a technical resource, collaborating across departments to improve customer journeys and in-product workflows.

Key Responsibilities

Function as the primary technical resource for desktop browser users by offering troubleshooting support and platform guidance.
Develop deep expertise in Comet to assist external users and internal colleagues with platform navigation.
Coordinate with Enterprise, Mobile, and Desktop teams to address issues and align resources.
Convert insights from user feedback into scalable solutions alongside Engineering and Go-To-Market teams.
Cultivate relationships with key Comet Enterprise users to secure workflow success within the browser.

Requirements

Three or more years of background in technical support engineering with an emphasis on application development.
Demonstrated capability to spot technical friction points in internal systems and customer setups.
Practical use of AI tools to streamline workflows and boost team productivity.

Nice to Have

History of establishing strong connections with customers and cross-functional teams to enhance performance.
Willingness to learn new concepts and support collective success.
Capacity to manage multiple projects at once, switch contexts, and prioritize tasks efficiently.
Interest in deep-dive investigative projects focused on tracking down problems and exploring diverse use cases.

Skills and Tools

AI tools
Desktop browser applications
Technical support engineering workflows

About the Company

Perplexity develops AI-native browsing experiences and desktop applications, maintaining teams focused on Enterprise, Mobile, Desktop, Engineering, and Go-To-Market operations.

How to Apply

Interested candidates should apply on the official company careers page.

Skills and tech stack

AI toolsComet

Questions candidates ask

What is the location of this job?

The position is located in London.

How many years of experience are required?

Candidates must have 3+ years of experience in technical support engineering roles with a focus on application development.

What browser or application is a major focus for this role?

The role focuses heavily on Comet, the desktop browser application.

What internal teams will this specialist work with?

The specialist will collaborate with Enterprise, Mobile, Desktop, Engineering, and Go-To-Market teams.

Is salary information provided for this role?

No, salary details are not stated in the posting.

Ready to apply?

The application is on the official Perplexity careers page.

Apply on company site