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Senior Site Reliability Engineer

Redwood SoftwareCanadaEngineering
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Salary
$125K - $145K CAD
Job type
Full-time
Posted
16 Sept 2026
Status
Open · checked 7d ago

About this role

Redwood Software is seeking a Senior Site Reliability Engineer in Canada to ensure the stability, performance, scalability, and reliability of mission-critical SaaS platforms. This opportunity suits an experienced cloud engineering professional who enjoys solving operational challenges, automating workflows, and building resilient systems.

Role Overview

As a Senior Site Reliability Engineer, the professional will manage day-to-day system alerts, monitor system health, and participate in a 24x7 team-shared on-call rotation. The role involves leading incident response efforts, conducting Root Cause Analysis (RCA), and performing blameless post-mortems to prevent recurrence. Working closely with engineering teams, the incumbent will establish error budgets derived from Service Level Objectives (SLOs) and automate routine operational tasks to reduce toil and increase efficiency.

Key Responsibilities

Design, deploy, and maintain cloud infrastructure utilizing Infrastructure as Code (IaC) with Terraform and Helm for deployments to EKS and Kubernetes clusters.
Design, secure, and troubleshoot AWS cloud network architecture across multi-region, multi-account environments supporting EKS and Docker Swarm.
Develop automated checks, scripts, and remediation procedures to promote platform self-healing and improve infrastructure health.
Maintain, develop, and evolve CI/CD deployment code and pipelines while supporting migration strategies from Docker Swarm to EKS and Kubernetes.
Implement comprehensive observability strategies across metrics, logs, and traces using tools like Datadog, Prometheus, and Grafana.
Document system architecture, issues, remediation steps, and runbooks to support rapid incident response and knowledge transfer.

Requirements

Minimum of 5 years of experience in Site Reliability Engineering, DevOps, or Cloud Infrastructure roles supporting a production SaaS platform.
Hands-on AWS Cloud Engineering expertise, including AWS IAM roles and policies.
Strong knowledge of AWS cloud networking such as VPC design, peering, subnetting, security groups, route tables, load balancers, and Transit Gateway connectivity.
Proficiency with EKS, Kubernetes, Docker, and Docker Swarm container orchestration technologies.
Demonstrated experience utilizing Terraform and Helm for Infrastructure as Code.
Expertise in implementing and managing logging, monitoring, and observability solutions, specifically with Datadog.
Proficiency in Linux environments backed by strong Bash or Python scripting skills for automation and troubleshooting.
Operational experience with relational databases in production environments, such as AWS RDS and PostgreSQL.

Nice to Have

Experience utilizing Grafana and Prometheus for system monitoring.
Experience providing product or application support for high-availability SaaS products.
Experience designing, implementing, and operating within a DevSecOps environment.

Skills and Tools

Python
AWS
Kubernetes
Docker
Terraform
Helm
Datadog
Grafana
Prometheus
Linux
Bash
PostgreSQL

Salary and Benefits

The typical base salary range for this position is $125,000 to $145,000 CAD annually. This range covers base salary only and does not include company equity, bonuses, or benefits.

About the Company

Redwood Software is a leading orchestration platform for the autonomous enterprise, providing a SaaS-first automation fabric with embedded AI across the automation lifecycle. Backed by 30 years of experience and trusted by more than 50% of the Fortune 50, Redwood helps organizations automate mission-critical business and IT processes. The company operates under core values that include teamwork, customer success, curiosity, and owning the outcome.

How to Apply

Interested candidates should visit the official Redwood Software careers page to submit an application for this position.

Skills and tech stack

PythonAWSKubernetesDockerTerraform

Questions candidates ask

What is the location of the Senior Site Reliability Engineer position?

The position is based in Canada.

What is the salary range for this role?

The typical base salary range is $125,000 to $145,000 CAD annually, excluding bonuses, equity, or benefits.

How many years of experience are required?

Candidates must have 5 or more years of experience in Site Reliability Engineering, DevOps, or Cloud Infrastructure roles.

Is there an on-call requirement for this position?

Yes, the role participates in a 24x7, team-shared on-call rotation for critical SaaS platform incidents.

What specific cloud and infrastructure tools are required?

Required tools and technologies include AWS, Kubernetes, EKS, Docker, Terraform, Helm, Datadog, and Python or Bash scripting.

Ready to apply?

The application is on the official Redwood Software careers page.

Apply on company site