Senior Sales Engineer - AI Agents (Poland, CEE)
About this role
Accelerating market expansion across Eastern Europe requires a tenured technical advisor who can own the narrative for complex enterprise AI agent deals. NiCE Cognigy needs a senior presales professional based in Germany to establish and grow the CEE market while supporting the established DACH business, closing seven-figure deals through strategic technical engagement.
Working closely with sales teams, the incoming specialist will lead discovery calls, deliver customized product demonstrations, and design tailored solutions for sophisticated enterprise buyers. Beyond the deal cycle, this person will represent the company as a visible voice through thought leadership at industry events, webinars, and trade shows.
An ideal candidate combines a deep background in enterprise software with hands-on experience presenting generative AI and conversational technologies. Someone who actively utilizes LLMs and AI tools in daily workflows to build custom demo environments and accelerate proofs of concept will thrive in this environment.
What you will do
- Partner with the sales team to plan, prepare, and execute on complex, strategic enterprise deals across the Eastern European markets, with support to the wider DACH business.
- Lead discovery calls and technical deep dives with enterprise stakeholders to uncover pain points and business requirements.
- Create and deliver powerful, customized product demonstrations and presentations that resonate with both technical and business audiences.
- Design and recommend solutions tailored to customer needs while articulating the capabilities and value proposition of the platform.
- Run and support proofs of concept and proofs of value that prove technical worth in real enterprise environments.
- Represent the organization through thought leadership at customer events, webinars, trade shows, and marketing activities across the region to build brand awareness.
- Stay ahead of the competitive landscape and deliver credible technical comparisons against other AI Agent and agentic AI platforms.
- Collaborate with product and other internal teams to feed back customer requirements and deliver internal enablement.
What you need
- A tenured track record in presales, sales engineering, or solution consulting, ideally managing complex enterprise deals end to end.
- Deep background in the enterprise software space, particularly contact center or automation technologies.
- Hands-on experience presenting AI Agents for voice and chat, agentic AI, and conversational and generative AI technologies.
- Active use of LLMs and AI tools in daily work to move faster, build demo environments, prototype integrations, and accelerate proofs of concept.
- Understanding of contact center technology such as SIP, SBCs, ACD, ASR, and TTS, alongside experience with conversation, IVR, or chatbot design.
- Confident presentation abilities with a strong grasp of NLU, NLP, conversational AI technologies, and LLMs.
- Reside in Germany with the flexibility to travel across the region and possess fluency in English and Polish.
- Strong communication skills with the capability to translate complex technology into clear business value for senior enterprise stakeholders.
Nice to have
- German and additional CEE languages a strong plus
Skills and tech stack
Questions candidates ask
Where is the role located?
The position is based in Germany with the flexibility to travel across the Eastern European and wider CEE region.
What languages are required for this position?
Candidates must be fluent in English and Polish. German and additional CEE languages are considered a strong plus.
What kind of technological background is needed?
Applicants need a deep background in enterprise software, particularly contact center or automation technologies, alongside hands-on experience with AI Agents and conversational AI.
Who does this role report to?
This position reports into the Director of Sales Engineering as an individual contributor role.