Lead AI Business Consultant
About this role
The Lead AI Business Consultant position at NICE is based in Düsseldorf, Germany, and suits experienced professionals specializing in customer service automation, conversational AI, and contact center operations. This role focuses on driving post-deployment AI adoption and optimization for global enterprise customers within the Customer Services Automation AI Center of Excellence.
Role Overview
The Lead AI Business Consultant operates within the AI Center of Excellence at NICE in Düsseldorf, Germany. The professional in this position ensures that artificial intelligence solutions transition smoothly from initial deployment into sustained, value-generating tools for international enterprise clients. Operating at the intersection of contact center workflows and machine learning technologies, the individual manages adoption success and operational outcomes across multiple global regions.
Key Responsibilities
Requirements
Nice to Have
Skills and Tools
About the Company
NICE Ltd. provides software products utilized by over 25,000 global businesses, including a vast majority of Fortune 100 corporations, to handle customer interactions, ensure public safety, and address financial crime. The organization operates across more than 30 countries with a workforce exceeding 8,500 employees, maintaining recognition as a market leader in digital, cloud, and artificial intelligence solutions.
How to Apply
Interested candidates should visit the official NICE careers page to submit an application for this position.
Skills and tech stack
Questions candidates ask
Where is the Lead AI Business Consultant position located?
The role is based in Düsseldorf, Germany, with a hybrid working model known as NICE-FLEX, which includes two days in the office and three days working remotely each week.
How many years of experience are required for this role?
Candidates must have 10 plus years of experience in CCaaS consulting, CX operations, AI-enabled self-service, or related fields.
What team does this position report to?
The role reports to a Tech Manager within the Customer Services Automation AI Center of Excellence.
Is experience with enterprise customers necessary?
While experience supporting enterprise or global customers is strongly preferred, the core requirement focuses on a background in CCaaS consulting, CX operations, or AI-enabled self-service domains.
What work model does NICE use?
NICE utilizes the NICE-FLEX hybrid model, requiring two days working from the office and three days working remotely per week.