Manager, PreSales Engineering, AI
About this role
Driving market penetration and revenue growth across Benelux, France, and Nordics requires scaling a technical sales organization without losing touch with complex deals. NICE Cognigy needs a leader to guide presales efforts for conversational and generative AI products in these expanding European markets.
As Manager of PreSales Engineering for AI, you will direct a team of five to six sales engineers while personally supporting strategic customer engagements. Your days will involve coordinating technical demos, managing RFP responses, and collaborating with marketing to build regional pipeline. The ideal person balances technical depth in AI architectures with proven management capability, remaining comfortable under pressure and ready to coach individuals toward higher performance.
What you will do
- Manage and mentor a team of five to six sales engineers while maintaining full people-management responsibilities and conducting regular one-on-ones.
- Engage personally in strategic deal support, technical demos, and discovery calls alongside the team across Benelux, France, and Nordics.
- Drive regional market penetration and lead generation initiatives in close collaboration with marketing and regional sales leaders.
- Take the presales lead on technical RFPs, coordinating timely delivery alongside the regional Bid Manager.
- Establish thought leadership for the Cognigy platform and connect technical capabilities directly to customer experience and return on investment.
- Monitor the competitive conversational AI landscape and facilitate internal training to keep the team current.
What you need
- Demonstrated experience in enterprise software, ideally focusing on contact center or automation technologies.
- Proven background as a team lead or manager, including experience running one-on-ones and coaching individuals.
- Solid foundational understanding of technology alongside a deep grasp of conversational AI, including Generative AI, LLMs, STT, and TTS solutions.
- Familiarity with agentic AI concepts such as RAG, MCP, and A2A communication.
- Strong commercial and communication skills to qualify opportunities, build rapport, and present value to stakeholders up to the VP level.
- Ability to manage pressure, tight presentation deadlines, and shifting team priorities with an adaptable mindset.
Skills and tech stack
Questions candidates ask
What is the remote work policy for this role?
The position is based in the Netherlands with a remote working arrangement.
Who does this role report to?
You will report directly to the Senior Director, PreSales Engineering, AI.
What geographic markets will the team cover?
The team covers three of the company's fastest-growing continental European markets: Benelux, France, and Nordics.
How large is the sales engineering team?
You will lead a team of 5 to 6 Sales Engineers.