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Senior Manager, Learning, Content, and Quality

Grow TherapyRemoteBusiness
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Salary
$130K - $190K USD
Job type
Full-time
Work mode
Remote
Posted
8 Sept 2026
Status
Open · checked 7d ago

About this role

The Senior Manager, Learning, Content, and Quality role at Grow Therapy directs the teams responsible for training, content, and quality assurance within the Shared Services organization on a remote or hybrid basis. This position suits an experienced operational leader who thrives in a fast-paced environment and wants to scale crucial support enablement functions.

Role Overview

Grow Therapy seeks a Senior Manager to lead the teams responsible for Learning, Content, and Quality within the Shared Services organization. This position requires partnering closely with broader operations teams to align roadmaps and objectives. The person in this role will own planning, implementation, and continuous improvement across all three functions, which currently sit at various stages of maturity.

Key Responsibilities

Directly manage, mentor, and develop teams in Training, Content, and Quality, fostering clear career paths and a high-performing learning culture.
Develop and execute a multi-year strategic vision for support enablement that adapts to shifting business demands and scaling needs.
Assess current operating models, team structures, and maturity levels to establish a clear vision, roadmap, and required resources.
Overhaul and own the first-year onboarding journey to minimize frontline ramp time and reduce early-stage turnover.
Rebuild new-hire onboarding around structured, measurable curricula where trainers own knowledge transfer instead of frontline operations teams.
Build closed-loop feedback systems that translate recurring frontline knowledge gaps into targeted content updates and learning solutions.
Design and implement a Train-the-Trainer framework for internal leaders and BPO vendor trainers.
Own training performance metrics, including completion rates, assessment scores, and 30/60/90-day performance tied to operational KPIs.
Create strategies for integrating AI to up-level individual functions and the wider operations department.
Assess, build, and maintain internal and external knowledge bases.

Requirements

8+ years of experience in support, operations, or a related function, with at least 3 years managing multiple teams or functions.
Prior experience leading or working as a team member within Training, Content, and Quality functions.
Comfortable operating in a fast-paced start-up environment requiring a zero-to-one mindset.
A transformative leadership style with a clear vision for AI-native support.
Proficiency in Learning Management Systems (LMS), Content Management Systems (CMS), quality software, and other relevant tools.
Strong people leadership and cross-functional communication skills.

Nice to Have

Previous experience working in healthcare, financial services, insurance, or another highly regulated environment.

Skills and Tools

Learning Management Systems (LMS)
Content Management Systems (CMS)
Quality assurance software
Support and operations software
Training curriculum design and Train-the-Trainer frameworks
AI-native support enablement tools

Salary and Benefits

Base Compensation: Fully Remote commitment ranges from $130,000 to $159,000 USD annually; Hybrid commitment ranges from $155,000 to $190,000 USD annually, varying by experience and location.
Health Benefits: Comprehensive medical, dental, vision, life, and disability coverage.
Grow for Grow: No-cost access to therapy through the Grow platform for US employees.
Financial Wellness: Retirement savings programs and equity opportunities.
Time Off: Flexible time off, paid company holidays, and a company-wide winter break.
Parental Leave: Up to 18 weeks of paid parental leave with a new child stipend.
Mental Health Perks: Dedicated weekly flexible time for self-care, wellness and development annual stipends, and commuter benefits for hub-based employees.
Additional Perks: Home office and meal support, wellness memberships, virtual care, pet insurance discounts, and global travel assistance.

About the Company

Grow Therapy launched in 2020 to make mental health care more effective and accessible by building a three-sided marketplace that empowers providers, augments insurance payors, and serves patients. Backed by over $328 million in funding, including a Series D at a $3 billion valuation from prominent investors, the company offers an environment where team members tackle significant challenges together.

How to Apply

To apply for this position, please submit your application directly on the official company careers page.

Questions candidates ask

What are the location options for this role?

This position can be fully remote or hybrid, with hybrid employees working onsite from the New York City, San Francisco, or Seattle hub locations three days per week on Tuesday, Wednesday, and Thursday.

What is the salary range for the Senior Manager position?

The base compensation varies by work arrangement and location. For fully remote commitments, the range is $130,000 to $159,000 USD annually. For hybrid commitments, the range is $155,000 to $190,000 USD annually.

What qualifications are required regarding experience?

Candidates need 8+ years of experience in support, operations, or a related function, including at least 3 years managing multiple teams or functions, along with prior experience in Training, Content, or Quality.

What benefits does Grow Therapy offer full-time employees?

Full-time employees receive comprehensive medical, dental, vision, life, and disability coverage, free access to therapy through the Grow platform, retirement and equity programs, flexible time off, paid parental leave, wellness stipends, and home office support.

How is travel required for this role?

Regardless of whether you choose a remote or hybrid arrangement, the role requires travel 2 to 3 times per year for company and department offsites.

Ready to apply?

The application is on the official Grow Therapy careers page.

Apply on company site