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Senior Manager Implementation and Onboarding

1PasswordRemote (United States | Canada)GTM
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Salary
Not listed
Job type
Full-time
Work mode
Remote
Posted
17 Sept 2026
Status
Open · checked 7d ago

About this role

Role Overview

The Senior Manager Implementation and Onboarding at 1Password oversees team strategy, execution standards, capacity planning, and cross-functional alignment remotely across the United States and Canada. This senior leadership position combines people management, technical depth, operational excellence, and strategic thinking to help organizations adopt security solutions successfully. The ideal candidate thrives in a fast-paced environment and enjoys solving complex technical challenges while mentoring growing teams.

Key Responsibilities

Build, scale, and lead multi-layered, high-performing technical onboarding teams while managing managers and senior individual contributors.
Define and evolve engagement models, processes, and playbooks to ensure consistent, high-quality technical engagement across all customer segments.
Act as a senior escalation point for high-impact, high-risk, or complex customer situations while partnering with cross-functional leaders to drive resolution.
Align resources, skills, and priorities with customer needs and broader business goals.
Provide leadership with clear visibility into customer health, adoption trends, and risks to influence strategy and investment decisions.
Drive hiring strategy, onboarding excellence, and long-term talent development.

Requirements

Minimum of 8 years of experience in post-sale SaaS roles such as Implementation, Professional Services, or Solutions Engineering.
At least 4 years of people management experience, showing demonstrated progression to managing managers or multiple distinct technical functions.
Proven background leading both individual contributor technical teams and specialized technical roles like Professional Services or Technical Account Managers.
Track record of successfully supporting customers across various segments in complex, security-focused technical environments.
Experience implementing repeatable service delivery models and influencing the full customer lifecycle.
Strong familiarity with security, identity, or IT administration domains.

Nice to Have

Hands-on experience with 1Password or another password manager.

Skills and Tools

Strong technical foundation in technologies such as SSO, SCIM, directory services including Active Directory, Okta, and Azure AD, APIs, CLI tools, and SaaS architectures.
Ability to troubleshoot integrations, APIs, and automation workflows.
Strategic, data-informed decision-making capabilities to identify trends, risks, and opportunities at scale.
Excellent written and verbal communication skills with a strong executive presence.

Salary and Benefits

For United States-based roles, the annual base salary ranges from $139,000 USD to $202,000 USD, and the position is commission-eligible. For Canada-based roles, the annual base salary ranges from $131,000 CAD to $190,000 CAD and is commission-eligible. Additional compensation includes an equity grant and participation in incentive programs where applicable. Employees receive immediate participation in benefits programs including health and dental coverage, 401k or RRSP plans, generous paid time off, and other perks.

About the Company

1Password builds the foundation for a safe, productive digital future by unleashing employee productivity without compromising security. The organization innovated the market-leading enterprise password manager and pioneered Unified Access Management for modern human and AI agent workflows. Over 180,000 businesses, ranging from Fortune 100 leaders to innovative AI companies, trust the brand to securely adopt necessary SaaS and AI tools. The corporate culture values simplicity, honesty, a human-centric approach, collaboration, and personal growth.

How to Apply

Visit the official company careers page to submit an application for this remote position.

Skills and tech stack

Questions candidates ask

What is the location requirement for this role?

This is a remote opportunity available within Canada and the United States.

How many years of experience are required?

Candidates must have 8 or more years of experience in post-sale SaaS roles like Implementation, Professional Services, or Solutions Engineering, plus at least 4 years of people management experience.

What is the salary range for US-based candidates?

The annual base salary for US-based roles is between $139,000 USD and $202,000 USD, and the position is commission-eligible with additional benefits and equity.

What is the salary range for Canada-based candidates?

The annual base salary for Canada-based roles is between $131,000 CAD and $190,000 CAD, and the position is commission-eligible with additional benefits and equity.

What technical domains are relevant to this position?

Strong familiarity with security, identity, or IT administration domains is strongly preferred, including technologies like SSO, SCIM, directory services such as Active Directory, Okta, and Azure AD, APIs, CLI tools, and SaaS architectures.

Ready to apply?

The application is on the official 1Password careers page.

Apply on company site